Zoho Desk was used merely as a database to keep all the tickets and to reply to them as well. However, when hundreds of tickets are coming in a day, it became too overwhelming for its service agents to keep track of the tickets..
The Fire Extinguisher Management System proved to be a challenging task indeed as a lot of customization and configurations needed to be done to the CRM. The implementation focused on transparent and real-time data..
Handling the drivers, vehicles, vendors, payment collections, renewals, and internal staff claims manually is no easy feat. Like any other up-and-coming company, they rely heavily on excel sheets for nearly everything..
The difficulty they encountered was the lack of a digital and automated solution that might facilitate effective internal team collaboration. The technical team will need to visit the sales team on site and provide input, thus..