Explore Carsome's data challenges as they navigated a complex CRM system treating each customer interaction separately, complicating service delivery and analytics.Discover how Carsome transformed this into an efficiency blueprint, emphasizing the quest for seamless integration and precision..

Zoho Desk was used merely as a database to keep all the tickets and to reply to them as well. However, when hundreds of tickets are coming in a day, it became too overwhelming for its service agents to keep track of the tickets..