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Zoho Desk was used merely as a database to keep all the tickets and to reply to them as well. However, when hundreds of tickets are coming in a day, it became too overwhelming for its service agents to keep track of the tickets..

The Fire Extinguisher Management System proved to be a challenging task indeed as a lot of customization and configurations needed to be done to the CRM. The implementation focused on transparent and real-time data..

The problems include consolidation of information across departments and tracking number of hours taken to handle projects. Unreliable data is one of the most common hurdles companies face..

Handling the drivers, vehicles, vendors, payment collections, renewals, and internal staff claims manually is no easy feat. Like any other up-and-coming company, they rely heavily on excel sheets for nearly everything..

The difficulty they encountered was the lack of a digital and automated solution that might facilitate effective internal team collaboration. The technical team will need to visit the sales team on site and provide input, thus..