Blog

Aplikasi digitised Aequitas’ HR, claims, and fire extinguisher management with Zoho. Zoho Expense reduced claim processing time by 80%, while Zoho CRM and Forms enabled real-time asset tracking and better visibility across field operations.

HRDCorp improved customer support with Zoho Desk by automating ticket assignment, implementing blueprints, and organising its Knowledge Base. SalesIQ chatbot integration reduced agent workload and improved response and resolution times.

CRM homepages usually just show activity—not whether they help people work better. Teams end up adapting to the system instead of improving it. At Aplikasi, we see this often. The real issue isn't capability, it's design. Zoho CRM's Canvas Home View fixes that.

Carsome transformed its CRM by migrating 700,000 records into Contacts and Deals, improving historical data tracking and reducing database clutter. Zoho SalesIQ was also integrated into mobile apps to enhance customer support.

e-Invois is a digital transaction between sellers and buyers that replaces traditional invoices. In Malaysia, all taxpayers involved in commercial activities are required to adopt e-Invois according to the government’s phased implementation timeline.