From the get-go, Innoveam understood that there was a need to digitize their back-end processes, data consolidation involved inter-department activities however their top priority was to get their books in check.
Previously they opted for whatever was available out there Google Suite for their calendar, mail, Google Drive, Google Forms, PipeDrive for CRM, and spreadsheets. However the information and data could not be consolidated, data integrity was an issue and most importantly, they could not pull a report in real-time.
What Apps Have Been Deployed
● Zoho CRM Plus (CRM, Projects, Campaign, Social, Analytics)
● Zoho Project
● Zoho Books
● Zoho People
● Zoho Expense
● Zoho Analytics
Innoveam is a regional technology solutions provider, using the latest ICT technologies to process, analyse, simulate and visualize 3D datasets to provide business & operations improvements solutions for various industries. Their focus are on Enterprise and their experience in providing 3D data solutions within the region had places them as a major player in the Industrial Revolution 4.0, specialising in Engineering Design, & Virtual Reality/Augmented Reality content development.
The company was founded in January 2013 by the Managing Director, Zamir Rashid and has about 20 employees in total. Technologies utilized by Innoveam include 3D Simulation (CFD, FEA, Game Engines), Motion Capture, Immersive Virtual Reality, Non-immersive VR/Interactive App, 360 Photo Capture, Augmented Reality Apps, Cloud Computing, Artificial Intelligence, Cross-Platform Virtual Collaboration & IoT/Smart Sensors
The main industry they are involved in is the oil and gas industry, where they assist in conducting safety studies and equipment design with clients based locally in Malaysia and internationally such as Indonesia and Qatar.
The Problems They Had
As we are told, they were unable to generate their accounting report on the go. They can’t take traditional or semi automated accounting with them. Accounting is tied back to orders, they need an easy and convenient way to invoice and receive payment right on the spot – even if that spot is miles from the office. The information that they had was also not in real-time and was handled in Silo's. With that, data integrity where information audit timeline was questionable.
The problems include consolidation of information across departments and tracking number of hours taken to handle projects. Unreliable data is one of the most common hurdles companies face. Often this is a result of manually inputting data across numerous locations and separate databases, a cumbersome task that results in human error. As for time-tracking, they don't have the right tool to track how much time is spent on client work to bill it accordingly and was unable to track how much ROI they have when they invest in a project.
Finding the Solution
For Innoveam, we have implemented multiple applications into one solution. What is the solution? It's consist of these applications; Zoho CRM, Zoho Project, Zoho Books, Zoho People, Zoho Expense & Zoho Analytics. All these apps are integrated into one solution to manage their sales, finance, and HR. Innoveam has been digitalized and allows them to be more efficient.
Implementation & Results
Zoho CRM was introduced to simplify the sales process where custom functions were developed to automate the numbering of business transactions according to their respective conventions. Zoho CRM is integrated with Zoho Books to ensure sales transactions like quotations and invoices flow through finance for real-time consolidation and reporting.
Approvals were also put in place to increase data governance. Zoho People and Zoho Expense were configured to digitalize their HR management and claim management. Expense in particular is integrated into Zoho Books. This has helped the finance team to manage all claims as expenses with an improvement of 10 days reduction in the claim cycle.
Zoho Projects was also embedded into the task assignment and project tracking. With direct integration into Zoho Books, project profitability reports can easily be generated to identify any cost overruns earlier and also real-time reporting on each running project.
We are glad about all the existing features and functions. It is user friendly, easy to understand and use, solving basic accounting/finance matters, good tools for a small to medium company.