Blog categorized as Article (English)

CRM integrates emails, calls, and social media to track every customer interaction, preventing over-contact and enabling thoughtful engagement. It also gives businesses a complete view of customer activity to personalise marketing at scale.

CRM software manages customer relationships and interactions, storing contacts, sales prospects, and service issues in one platform. It pulls data from email, phone, and social media while reducing admin work and improving cross-team decision-making.

The last thing you want to do is jeopardize your business image just because your invoices aren't pretty looking. Craft your invoices to fit your brand, this is where you include your personal touch. Zoho Invoice comes with a gallery of beautiful templates for you to choose from.

This post explains how AI-powered chatbots analyse inquiries and reply with predefined answers, knowledge-base info, or follow-up questions across websites, apps, and phone. It argues chatbots boost lead generation and efficiency, provided human support stays equally responsive.

This step-by-step guide shows how to accept Payex, a Malaysian payment gateway, directly through Zoho Books invoices. Customers pay via a 'Pay Now' link, while payments and fees are automatically recorded under Payex Settlement in Banking — no manual entry needed.