Blog tagged as Zoho SalesIQ

[Case Study] HRDCorp: Customer Service Automation

08 Sep 2026 11:59 AM - By Iman Haniff - Comment(s)
[Case Study] HRDCorp: Customer Service Automation
HRDCorp improved customer support with Zoho Desk by automating ticket assignment, implementing blueprints, and organising its Knowledge Base. SalesIQ chatbot integration reduced agent workload and improved response and resolution times.

[Case Study] Behind Carsome's Struggle

27 Aug 2026 05:43 PM - By Iman Haniff - Comment(s)
[Case Study] Behind Carsome's Struggle
Carsome transformed its CRM by migrating 700,000 records into Contacts and Deals, improving historical data tracking and reducing database clutter. Zoho SalesIQ was also integrated into mobile apps to enhance customer support.

Master the basics of Zoho CRM

26 Aug 2026 02:41 PM - By Iman Haniff - Comment(s)
Master the basics of Zoho CRM
The Kuala Lumpur ZUG Meetup helps businesses solve workflow challenges using Zoho. Sessions cover automation, scheduling, billing, contract management, sales commissions, AI chatbots, analytics, and personalised consultations with Zoho experts.