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Aplikasi | Zoho Premium Partner
Website Chatbots | Aplikasi

Website Chatbots

Answer every website visitor instantly, day or night. Smart chatbots on Zoho SalesIQ handle the routine questions, so your team can focus on the conversations that really need them.

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Choose the Chatbot That Fits Your Team

Pick the chatbot that matches where your team needs help most: the Sales Inquiry Chatbot for engaging new visitors and potential customers, or the Support Assistant Chatbot for helping your existing clients. Whichever you choose, the bot handles the repetitive questions and passes anything complex to the right person on your team.

Sales Inquiry Chatbot

For sales teams · Zoho SalesIQ + Zoho CRM

Answers pre-sales questions around the clock, collects visitor details as leads in Zoho CRM, and hands serious buyers to your sales team.

See it in action ↓

Support Assistant Chatbot

For support teams · Zoho SalesIQ + Zoho Desk

Resolves everyday customer questions instantly, and turns issues that need an agent into Zoho Desk tickets so nothing slips through the cracks.

See it in action ↓

Built on the Zoho Apps You Already Use

No new platform to learn. Whichever chatbot you choose, it lives inside the Zoho ecosystem, so every conversation, lead or ticket ends up where your team already works.

Where the chatbots live

Each chatbot runs on Zoho SalesIQ, the live chat tool on your website, so the bot and your team share one chat window and one conversation history.

Where sales leads land

The Sales Inquiry Chatbot saves visitor details and the full conversation into Zoho CRM, so your sales team can follow up without retyping a thing.

Where support issues go

The Support Assistant Chatbot turns complex customer issues into Zoho Desk tickets, ready for your support agents to pick up.

The brain behind both bots

Zoho Catalyst runs the AI logic behind the scenes for both chatbots, calling GPT-4 to understand each question and shape a natural reply before Zoho SalesIQ sends it to the visitor.

Sales Inquiry Chatbot

Turn website visitors into leads, even after office hours. The bot answers the questions your sales team hears every day, collects contact details into Zoho CRM, and passes the chat to a salesperson the moment a visitor needs a human touch.

Sales Assistant
Online · replies instantly
Hi! What packages do you offer for small businesses?
We have three: Starter, Growth and Pro. How many users do you need?
Around 15 users.
Growth is a great fit for that size. May I have your name and email to send you the details?
Aina, aina@example.com
Thanks, Aina! The details are on their way to your inbox.
New lead saved in Zoho CRM
We also need a custom setup for our 3 branches. Can I talk to someone?
That one is best handled by our specialists. Connecting you to our sales team now.
Chat handed to Sales Team
Type your message...
What happens behind the chat
Website VisitorAsks a sales question
Sales Inquiry ChatbotRunning on Zoho SalesIQ
Zoho Catalyst + GPT-4The AI brain behind the replies
Answered instantlyCommon questions
Sales teamComplex requests only
Zoho CRMLead and chat history saved
0replies handled by the bot
0chats passed to sales

Illustration: the bot handles the routine questions, your sales team takes over only when it matters.

Instant Answers

Pre-sales questions

Packages, product fit, service areas and other common questions are answered in seconds, day or night, so no visitor leaves waiting.

Leads Straight into Zoho CRM

No manual entry

Name, company, contact details and the chat transcript are saved as a lead in Zoho CRM, ready for your team to follow up.

Smart Handoff to Sales

For complex requests

When a visitor needs a custom quote or a deeper discussion, the bot passes the chat to your sales team with all the context in place.

Support Assistant Chatbot

Give customers instant help without growing your support queue. The bot answers routine questions from your help articles, and when an issue needs an agent, it creates a Zoho Desk ticket so your support team can pick it up with the full story.

Support Assistant
Online · here 24/7
How do I reset my password?
Easy! Tap "Forgot password" on the login page and follow the link we email you.
Done, thank you! What are your support hours?
Our team is in from 9am to 6pm, Monday to Friday. I'm here 24/7 for quick questions.
One more thing: I was charged twice this month.
Sorry about that! This needs our support team, so I've logged it for you.
Ticket #1042 created in Zoho Desk
An agent will get back to you by email shortly. Anything else I can help with?
Assigned to Support Team
Type your message...
What happens behind the chat
CustomerNeeds help
Support Assistant ChatbotRunning on Zoho SalesIQ
Zoho Catalyst + GPT-4The AI brain behind the replies
Answered instantlyFrom your help articles
Zoho Desk ticketComplex issues only
Support TeamPicks up the ticket with full context
0questions resolved by the bot
0issues passed to an agent

Illustration: routine questions are resolved by the bot, complex issues become Zoho Desk tickets for your agents.

Self-Service, 24/7

Routine questions

How-to questions, account help and policy questions are answered instantly from your knowledge base, any time of day.

Tickets in Zoho Desk

For complex issues

Issues the bot cannot resolve become Zoho Desk tickets, complete with the customer's details and the chat history.

A Shorter Queue

For your support team

With routine questions handled by the bot, your agents spend their time on the issues that really need their expertise.

Ready to Lighten Your Team's Workload?

Whether you want more leads from your website or fewer repetitive support questions, there's a chatbot option that fits. Tell us where your team needs help most, and we'll recommend the right one for you.

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