Over time, GoGlobal’s growth created variations in configuration, data structure, and approval workflows across regions. These differences led to inconsistencies and extra manual work in expense processing and reporting.

Key challenges included:

• Misalignment between people operations and expense approval hierarchies.

• Redundant custom fields and inconsistent data entry.

GoGlobal needed a clear, expert assessment to understand what was working, what wasn’t, and how they could use Zoho more effectively to scale their operations.

GoGlobal engaged Aplikasi to perform a comprehensive system audit across Zoho People and Zoho Expense. The goal was to understand current usage patterns, uncover inefficiencies, and recommend realistic, scalable improvements.

• Diagnostic Assessment

Aplikasi conducted a detailed review of configuration structures, policies, workflows, and data mapping across both systems to identify where processes could be simplified or better aligned.

• Strategic Recommendations

Findings were summarized in a structured Findings & Recommendations Report, highlighting configuration improvements, data governance standards, and opportunities for better process alignment.

• Implementation Support

Working closely with GoGlobal’s internal teams, Aplikasi implemented practical configuration updates and standardized workflows to make processes more consistent and efficient.

• Transition to Ongoing Support

Following the success of the audit, GoGlobal engaged Aplikasi for continued support, including monitoring, optimization, and advisory services to maintain system performance over time.

Zoho People

• Standardized departments, designations, and reporting hierarchies to align with expense approvals.

• Linked attendance and leave information to reimbursement eligibility for better visibility.

• Streamlined employee master data for more accurate synchronization with Zoho Expense.

Zoho Expense

• Introduced consistent naming conventions for expense policies and categories.

• Consolidated redundant fields for simpler reporting.

• Implemented dropdown validation for country and project data to improve accuracy.

• Reorganized expense policies for easier navigation and user clarity.

The collaboration between GoGlobal GEO Malaysia and Aplikasi began with a simple goal, to find out how things could be done better.

By performing a full system audit, identifying areas for improvement, and optimizing configurations across Zoho People and Zoho Expense, Aplikasi helped GoGlobal:

• Simplify and standardize workflows.

• Improve data integrity and visibility.

• Establish a long-term support partnership for sustained performance.

Aplikasi continues to support GoGlobal through ongoing system optimization, user assistance, and advisory services—helping the organization scale confidently while maintaining excellence in people and expense management.

- GoGlobal GEO Malaysia Sdn Bhd