Zoho Partner Malaysia | Aplikasi - Blog #CRM

Rethinking the CRM Homepage

Thu, 30 Apr 2026 11:08:29 +0800

Introducing Canvas Home View in Zoho CRM

Image Credit: Zoho CRM Official Page

For most organisations, the CRM homepage is treated as a default starting point.

It shows activity. It shows numbers. It shows updates. But very few teams ever question whether it is actually helping people work better.

Over time, this becomes a blind spot. Teams adapt to the system instead of improving it. They click through multiple modules, rely on fragmented views, and spend unnecessary time navigating instead of acting.

At Aplikasi, we see this pattern consistently across SMEs and growing enterprises. The issue is not a lack of capability within the CRM. It is the absence of intentional design. Zoho CRM’s Canvas Home View addresses this directly.

From Static Dashboard to Operational Workspace

Canvas Home View introduces the ability to design your CRM homepage using a drag and drop interface, transforming it from a fixed dashboard into a configurable workspace.

This distinction matters.

A dashboard is passive. It displays information.

A workspace is active. It supports decision-making.

With Canvas, your homepage becomes a layer where data, actions, and priorities are structured in a way that aligns with how each role operates.

This is not about aesthetics. It is about operational efficiency.

Aligning CRM Experience with Role-Based Workflows

One of the most common inefficiencies in CRM usage comes from a one-size-fits-all interface. Sales, marketing, and support teams are often exposed to the same layout despite having fundamentally different priorities.

Canvas Home View enables organisations to design role-specific homepages that reflect how each function works.

Sales teams can prioritise pipeline visibility, deal progress, and follow-ups
Support teams can focus on ticket queues, response times, and workload distribution
Marketing teams can track campaign performance and engagement metrics

By structuring the homepage around role-specific needs, organisations reduce cognitive load and improve decision speed.

Users spend less time searching and more time executing.

Reducing Navigation Friction

In many CRM environments, valuable time is lost not in analysis, but in navigation. Users move between modules, open multiple tabs, and reconstruct context manually before taking action.

Canvas Home View reduces this friction by allowing key components such as dashboards, custom views, reports, and widgets to be assembled into a single, unified interface. Existing canvas list views can also be embedded directly into the homepage in different formats including card, tile, or table views.

This creates a consolidated working environment where information is already contextualised.The result is a shorter path from insight to action.

Enabling Business-Led Customisation

A common barrier to meaningful CRM customisation is technical dependency. Changes often require IT involvement, creating delays and limiting experimentation.

Canvas shifts this dynamic. With its drag and drop builder, business users can design and refine their own homepage layouts without coding.

This has two important implications:

Faster iteration

Teams can adjust their workspace as priorities evolve without waiting for technical resources
Closer alignment to actual workflows

The people using the system are the ones shaping it

This reduces the gap between system design and real-world usage.

Supporting Controlled Deployment

Flexibility without governance often leads to inconsistency. Canvas Home View balances both.

Organisations can design and test homepage configurations in a sandbox environment before deploying them to production.

Once validated, these configurations can be shared across users, roles, groups, and territories to ensure alignment at scale.

Additionally, the ability to associate queries directly with homepage components ensures that displayed data remains relevant and actionable. This approach supports both experimentation and standardisation.

Practical Impact on Daily Operations

To understand the impact, consider a typical sales workflow. Without optimisation, a sales manager may need to:

Navigate to the deals module to review pipeline
Open reports to track monthly performance
Check activities for follow-ups
Compile information mentally before prioritising actions

With Canvas Home View, these elements can be structured into a single interface.

Pipeline status, revenue progress, open deals, and pending follow-ups are visible immediately upon login.

This reduces context switching and enables faster, more informed decision-making at the start of the day.

Aplikasi’s Perspective

Technology alone does not create efficiency, structure does.

Canvas Home View is a powerful feature within Zoho CRM, but its effectiveness depends on how it is designed and aligned with your business processes.

At Aplikasi, our role is not just to implement systems, but to ensure they are structured in a way that supports how your teams actually work.

This involves:

Defining what each role needs to see and act on
Designing layouts that reduce friction
Ensuring consistency across teams while allowing necessary flexibility

When done correctly, the CRM becomes more than a system of record. It becomes a system of action.

For teams looking to improve efficiency, reduce friction, and increase adoption, this is not just a feature update.

It is an opportunity to rethink how work gets done inside the CRM.

More info

From a Solid Start to a Fully Streamlined CRM

Mon, 01 Dec 2025 14:03:27 +0800

Zoho CRM Enhancement for a High-Performance Digital Marketing Team

Quick Read

Problem Statement

LOCUS-T had been actively using Zoho CRM on their own and had already built a solid foundation for managing their sales and marketing activities. As their operations scaled, their existing configuration needed a more structured and automated approach.

Proposed Solution

Aplikasi collaborated with LOCUS-T to enhance their current CRM setup. We refined workflows, improved lead routing, strengthened the quotation approval process, organised product data, and ensured the platform better aligned with the company’s operational requirements.

Implementation & Results

LOCUS-T’s sales process was streamlined by refining their full sales cycle, implementing structured lead acceptance and reassignment rules, automating follow-up reminders, and strengthening quotation approvals with a more organised product catalogue. We also integrated Zoho Campaigns and provided user training, enabling consistent outreach and improved overall lead management.

Full Case Study

Business Case at a Glance

LOCUS-T is no stranger to Zoho CRM, they had been using it independently and had already developed an internal workflow based on their sales processes. As their business expanded, they recognised the need to enhance what they had built to support more volume, clearer data structures, and smoother collaboration.

Aplikasi served as the expert partner to elevate their CRM foundation and fine-tune it to match their growing operational needs.

What apps have been deployed

Zoho CRM

Zoho Campaign

Company Background

Established in the 90s, LOCUS-T stands as one of Malaysia’s leading digital marketing agencies, trusted by over 7,000 SMEs and MNCs across 50 industries. Offering a wide range of solutions—from SEO to web development—their success reflects both deep industry expertise and strong client demand.

As a Google Premier Partner and Meta Business Partner, LOCUS-T operates in a high-performance environment where internal systems must be agile, structured, and scalable. Optimising Zoho CRM was a strategic move to support continued growth.

The Challenge

LOCUS-T had long used Zoho CRM to manage leads and client relationships. Their teams were familiar with the system, but with increased sales volume and more complex workflows, they identified several areas where expert refinement would help:

Ensuring timely lead follow-ups
Creating clearer sales cycle visibility
Reducing manual coordination
Improving data accuracy
Establishing stronger approval structures
Enhancing the link between leads, contacts, and campaigns

They had already built the foundation—now they needed a stronger, more scalable structure.

Finding the Solution

Aplikasi assessed LOCUS-T’s existing CRM setup and focused on elevating what they had created. Instead of rebuilding from scratch, we strengthened their workflows, clarified their sales stages, and added key automations to reduce manual effort.

Our enhancements included:

Smart lead reassignment and acceptance flow
Automated reminders for better response discipline
Refined roles and permissions for clearer data access
Product catalogue structuring
Quotation approval logic
Integration of CRM with Zoho Campaigns
User training to ensure smooth adoption

This allowed LOCUS-T’s teams to work with greater clarity and consistency across departments.

Implementations & Results

1. Refining Lead Management & Follow-Ups

Having built their lead process internally, LOCUS-T wanted to improve speed and accountability. Aplikasi reinforced their setup by introducing:

A structured lead acceptance step
Automated reassignment when leads go untouched
Reminders to prompt timely follow-ups
Smoother capture of website enquiries directly into CRM

These improvements helped LOCUS-T maintain stronger lead hygiene and faster response times without increasing manual work.

2. Organising Product Information

Aplikasi also helped clean up and import LOCUS-T’s product catalogue into Zoho CRM, giving their sales team access to structured and accurate product data. This made the quotation process more consistent and minimised manual referencing or outdated documents.

3. Strengthening Quotation Approvals

Previously, approval coordination required manual communication. Aplikasi implemented a structured approval flow that ensures quotes with discounts or special conditions reach the right decision makers. Notifications now keep teams aligned, and once deals are confirmed, billing is alerted automatically.

4. Enhancing Zoho Campaigns Integration

To support LOCUS-T’s ongoing marketing initiatives, Aplikasi integrated Zoho Campaigns with CRM and provided training to ensure the team could create targeted, data-driven campaigns using accurate CRM insights.

By enhancing their existing self-built CRM setup, LOCUS-T gained:

Clearer processes
Improved cross-team alignment
Faster lead response cycles
More confidence in their quotation flow
Cleaner campaign segmentation
A CRM system that grows with their business

Conclusion

Aplikasi’s role was to help LOCUS-T elevate the strong foundation they had already created—empowering them with structure, automation, and scalability for their next stage of growth.

Big shoutout to Nurul Asyiqin for always being so quick and reliable with Aplikasi Support!

She consistently responds promptly to any questions or issues, ensuring that solutions are delivered without delay. Her reliability and consistent speed make a significant difference in our experience, and her helpful nature is always reassuring. We truly appreciate the effort and support!

- LOCUS-T Sdn Bhd

Ready to turn your business challenges into success stories? Let’s explore how Aplikasi can simplify and streamline your operations—just like we’ve done for businesses across various industries.

Get Started Now

Work Smarter with Zoho CRM x WorkDrive:

Mon, 05 May 2025 19:32:57 +0800

A New Era of File Management Begins

If you're a business that thrives on seamless document sharing, smart storage, and organized customer data, here's a major update you'll love.

Zoho has officially announced the first phase of a native integration between Zoho CRM and Zoho WorkDrive — two of its most popular apps. Starting now, all new CRM signups will have their file storage powered by WorkDrive, replacing the legacy Zoho Docs system.

What Does This Mean for You?

If you're new to Zoho CRM, your file attachments and documents will now live in a sleek, modern WorkDrive environment — offering smarter storage structures and easier access for collaboration.

Key Features in the First Rollout:

Seamless Setup

Whether you already use WorkDrive or not, CRM will prompt you to connect or create a WorkDrive account. This one-time setup ensures that files are instantly organized from the moment you begin.

Redesigned Documents Tab

Say goodbye to Zoho Docs. The new Documents tab is powered by WorkDrive and comes with:

My Folders: Auto-organized folders based on modules and record owners.
Team Folders: Create or connect existing folders for seamless team collaboration, including external sharing and activity tracking.

Streamlined Access Control

Admins can control who accesses which folders and define roles clearly — from viewers to organizers. You can even grant access to external users via WorkDrive.

Smart Storage Planning

Every new CRM signup gets a WorkDrive Essentials plan for free (5GB org-wide + 1GB per user). Need more? Upgrade directly in CRM or through WorkDrive.

How Businesses Can Benefit: 3 Scenarios

Here’s how different industries can take advantage of this powerful CRM x WorkDrive integration:

1. A Marketing Agency Collaborating with Multiple Clients

Industry: Creative / Digital Marketing / Branding

Challenge: Campaign assets, proposals, reports, and briefs are often shared over email or third-party tools, creating silos and version confusion.

How WorkDrive helps:

For each client record in CRM, documents are stored in one place under My Folders.
Cross-functional teams (design, copywriting, accounts) can work together in Team Folders, regardless of who owns the CRM record.
Admins can create share links for clients directly from the Documents tab, without switching tools.

Result? Smooth collaboration, reduced chaos, and faster feedback cycles — all from inside CRM.

2. An HR & Recruitment Firm Managing Candidate Pipelines

Industry:Recruitment / HR Services

Challenge:Resumes, contracts, offer letters, and onboarding documents are scattered across inboxes and shared drives, making tracking difficult.

How WorkDrive helps:

Each candidate (record) gets an auto-created folder in My Folders, storing CVs, interview notes, and signed letters.
HR teams collaborate on Team Folders for recruitment campaigns or client-specific hiring projects.
Document permissions help restrict access to sensitive files based on user roles.

Result? Centralized candidate documentation, reduced manual uploads, and improved privacy compliance.

3. A B2B Sales Team Handling High-Value Deals

Industry:Software / Consulting / Industrial Equipment

Challenge:Sales reps often need to upload, access, and share large volumes of documents — proposals, contracts, RFQs, and pricing sheets — across multiple deals.

How WorkDrive helps:

With every deal, attachments are auto-organized in My Folders by module and record owner.

Teams can collaborate in Team Folders, ensuring the latest files are always available to managers, legal, and finance.

External links to proposals or contracts can be securely shared from within CRM via WorkDrive.

Result? No more hunting for files across platforms or repeated uploads. Everything lives inside CRM, neatly organized.

Quite interesting right?

At Aplikasi, we’re excited about this integration because it reflects Zoho’s continued focus on efficiency, automation, and collaborative power — all in one platform.

Thinking of trying Zoho CRM with WorkDrive? We're happy to help with setup and onboarding.

Get Started Now

Revving Up Efficiency

Mon, 14 Apr 2025 16:16:30 +0800

A Success Story from the Automotive Industry

Quick Read

Problem Statement

A leading automotive manufacturer struggled with manual contract management and fragmented customer data across multiple systems. This caused delays, errors, and made data analysis difficult.

Proposed Solution

Aplikasi recommended a digital transformation using Zoho Contracts to centralize and automate contract workflows, Zoho CRM to unify customer data, and Zoho Sign to streamline and secure document approvals.

Implementation & Results

By adopting Zoho Contracts, CRM, and Sign, the company reduced approval delays, minimized errors, and gained a 360° view of customer data. The result: enhanced operational efficiency, improved customer engagement, and notable cost savings

Full Case Study

Business Case at a Glance

As a leading player in the automotive industry, this renowned manufacturer and distributor has been producing motorcycles and automobiles for over five decades.

However, they faced significant challenges in managing their operations efficiently. Their contract management process with vendors relied on manual methods such as paperwork and emails, leading to delays, errors, and a lack of centralized collaboration. Additionally, customer information was scattered across multiple systems, making it difficult to analyze data and gain meaningful insights.

To address these issues, we proposed a digital solution that integrates contract management and customer relationship management (CRM) systems. This centralized platform streamlines contract workflows with automation and digital signatures, reducing errors and delays. By consolidating customer data into a unified CRM system, the company gains deeper insights, allowing them to tailor their products and services to better meet customer needs.

Company Background

What apps have been deployed

Zoho CRM

Zoho Sign

Zoho Contracts

A leading force in the automotive industry, this distinguished manufacturer and distributor has built a strong reputation for innovation and excellence. With a rich history spanning over five decades, the company has remained committed to shaping the mobility landscape with high-quality vehicles and cutting-edge technology.

Its journey began under visionary leadership, starting as a key distributor of motorcycles before expanding into full-scale manufacturing. This strategic growth laid the foundation for its lasting impact on the automotive sector.

A major milestone in the company's evolution came with the establishment of a state-of-the-art manufacturing plant in Melaka in 2003. This facility exemplifies the brand's dedication to local production and technological advancement. Here, a diverse range of vehicles is meticulously crafted, reflecting the company’s commitment to quality, reliability, and continuous innovation.

The Challenge

One of the biggest challenges for this leading automotive company was its decentralized and manual contract management process, which significantly impacted efficiency and accuracy. With contracts managed across multiple platforms, the process was slow and prone to errors.

For instance, the manual nature of contract approvals often caused unnecessary delays, affecting project timelines and overall productivity. Additionally, the risk of errors in contract documentation was higher, potentially leading to misunderstandings, disputes, and financial losses for the company.

Beyond contract management, the company also faced difficulties with customer information, which was scattered across different systems. This lack of centralized data made it challenging to gain a clear understanding of customer needs, limiting the company’s ability to make informed, strategic decisions that benefit both the business and its customers.

The Challenge

To address these challenges, Aplikasi proposed a comprehensive digital transformation strategy.

The first solution involves centralizing and automating the contract management process. By implementing a contract management system, the company can integrate all contract-related tasks into a single platform. This system enables users to create, store, and manage contracts in one place, featuring automated approval workflows, version control for tracking changes, and notifications for upcoming renewals or deadlines.

To tackle issues with scattered customer information, a unified database can be established. By leveraging data integration tools, businesses can connect disparate systems and aggregate customer data seamlessly. This ensures that all customer information is synchronized, up-to-date, and easily accessible, allowing for better decision-making and enhanced customer engagement.

Finally, implementing digital signatures further streamlines contract approvals. By integrating electronic signature software into the contract management system, users can securely sign documents using authentication methods such as biometric verification or digital certificates. These encrypted, tamper-proof signatures ensure confidentiality and compliance, providing a legally binding and efficient solution for contract processing.

Implementation and Results

For the implementation, the company will utilize Zoho Contracts to centralize contract storage and automate contract-related workflows. This application offers automation features such as reminders, approval workflows, and contract templates, ensuring seamless and efficient contract management.

By integrating Zoho CRM, the company will unify customer data and streamline customer relationship management processes. The seamless integration with other Zoho apps and external systems will provide a holistic view of customer data, enabling better insights and enhancing overall customer engagement. Additionally, implementing Zoho Sign will simplify the signing process, reducing delays and improving the security of document handling.

The adoption of Zoho Contracts, Zoho CRM, and Zoho Sign has led to a significant increase in operational efficiency, driving improved business performance and productivity. Automating processes through Zoho solutions has also resulted in substantial administrative cost savings by minimizing errors and streamlining workflows.

Ready to turn your business challenges into success stories? Let’s explore how Aplikasi can simplify and streamline your operations—just like we’ve done for businesses across various industries.

Get Started Now

Master the basics of Zoho CRM

Mon, 03 Feb 2025 16:02:29 +0800

Master the basics of Zoho CRM

Join the Kuala Lumpur ZUG Meetup: Learn, Connect & Solve Business Challenges with Zoho

📅 Date: February 18, 2025

⏰ Time: 9:00 AM – 1:00 PM

📍 Venue: Triune Centre, KL Eco City

Are you looking for ways to maximize your use of Zoho and streamline your business operations? Whether you’re a seasoned Zoho user or just getting started, the Kuala Lumpur Zoho User Group (ZUG) Meetup is the perfect event to enhance your knowledge and connect with like-minded professionals.

Organized by Zoho Corporation, this interactive session will help you unlock the full potential of Zoho applications, explore solutions to common business challenges, and get personalized guidance from Zoho experts.

Why You Should Attend

🚀 Learn practical solutions – Discover how Zoho applications can help solve real business challenges, from scheduling online meetings to automating sales commissions.

🤝 Network with industry peers – Connect with other business professionals, exchange insights, and build valuable relationships within the Zoho community.

🎯 Get 1-on-1 expert consultations – Have specific questions? Book an exclusive 20-minute one-on-one session with a Zoho product specialist to discuss your unique business needs.

What’s on the Agenda?

Session 1: Morning Connect - Basics of Zoho CRM (9:00 AM - 10:00 AM)

New to Zoho CRM? This beginner-friendly session will cover the fundamentals of Zoho CRM, helping you navigate its features and leverage it for business success. Learn how to manage leads, track customer interactions, and automate processes with ease.

Session 2: Solving Business Challenges with Zoho (10:30 AM - 1:00 PM)

Struggling with workflow inefficiencies? This session will walk you through common business challenges and how Zoho’s suite of applications can simplify operations and boost productivity.

Key challenges we’ll address:

✅ Scheduling online meetings and maintaining a structured calendar

✅ Billing clients for online consultations and appointments

✅ Managing contracts with vendors seamlessly

✅ Automating sales commission calculations for your sales team

✅ Engaging customers with AI chatbots on Facebook, Instagram, and WhatsApp

✅ Utilizing AI-powered analytics for smarter business decisions

Session 3: 1-on-1 Consultations with Zoho Experts (2:00 PM - 5:00 PM)

Have questions about Zoho’s features? Need tailored recommendations? Book a private consultation with Zoho experts to get personalized insights and solutions for your business.

Who Should Attend?

✅ Business owners & decision-makers
✅ Zoho CRM users (beginners & experienced users)
✅ Sales & marketing professionals
✅ Operations & finance teams looking to automate processes

Whether you’re exploring Zoho for the first time or looking for advanced strategies, this event is tailored to help you optimize your business operations and stay ahead in the digital landscape.

Reserve Your Spot Today!

📌 Seats are limited! Secure your spot now and take your Zoho experience to the next level.

We look forward to seeing you at the Kuala Lumpur ZUG Meetup! 🚀

[Case Study] Nama je Tadika tapi...

Tue, 16 Jan 2024 12:29:44 +0800

Tadika Naluri Kreatif

Tadika

Ringkasan Kes Perniagaan

Naluri Kreatif merupakan sebuah institusi yang terdiri daripada rantaian prasekolah yang meneraju pembelajaran berasaskan projek di Malaysia. Setelah 30 tahun bertapak di Malaysia, mereka menyedari bahawa mereka perlu untuk meningkatkan lagi operasi bisnes mereka sejajar dengan dunia teknologi moden zaman kini.

Mereka telah menghadapi beberapa cabaran sepanjang beroperasi di mana pertamanya mereka menghadapi masalah di mana sistem tempahan yang digunakan sebelum ini tidak cekap kerana mereka hanya menggunakan Google Form bagi menyelaraskan kesemua 17 cawangan yang mereka ada di seluruh Malaysia. Google Form ini akan diisi oleh ibu bapa untuk menempah tarikh dan masa untuk melawat cawangan pilihan sebelum mendaftarkan anak mereka.Masalah timbul apabila slot temujanji itu tidak dapat dilihat oleh masa nyata dan dapat disahkan secara segera oleh setiap cawangan, yang telah menyebabkan kemungkinan besar sesi yang ada boleh bertindih.

Oleh yang demikian, satu sistem yang boleh menyelesaikan masalah yang dihadapi adalah seperti menggunakan sistem tempahan yang terpusat dan terintegrasi yang mampu membantu manager atau pekerja yang terlibat untuk mengesahkan secara automatik slot temujanji secara masa nyata bagi mengelakkan kemungkinan penempahan yang bertindih.

Latar Belakang Syarikat

Naluri Kreatif adalah merupakan sebuah prasekolah dan playhouse yang amat menitikberatkan perkembangan dan pengalaman anak-anak dalam kehidupan yang memfokuskan kepada Natural & Project Based Learning di mana ia sesuai sebagai persediaan awal anak-anak melangkah ke alam Prasekolah atau sekolah.

Naluri Kreatif menggabungkan konsep pembelajaran yang meraikan dan menggembirakan kanak-kanak melalui pengalaman sebena. Mereka menawarkan program pendidikan awal bagi kanak-kanak 1 hingga 6 tahun. Mereka juga telah beroperasi sejak 1993 dan telah mempunyai pengalaman selama 30 tahun. Mereka telah memiliki 17 cawangan seluruh Malaysia dan kini berpusat di Bangi.

Misi mereka adalah untuk memberikan peluang bagi kanak-kanak untuk cemerlang dalam persekitaran semula jadi melalui konsep Natural Learning. Visi mereka pula adalah untuk menghubungkan kanak-kanak dengan pengetahuan-pengetahuan am dan nilai-nilai murni.

Mereka merupakan pelopor pembelajaran berasaskan projek di Malaysia. Mereka juga telah berjaya menjalankan NALURI Online School (NOSH) semasa pandemik Covid-19 dari 2019 hingga 2020. Mereka juga kerap mengadakan program cuti sekolah pada setiap cuti semester di semua cawangan.

Puan Noor Hayati Binti Abdul Hamid adalah pengasas Naluri Kreatif, yang mempunyai lebih daripada 35 tahun pengalaman dalam industri pendidikan awal kanak-kanak dan pembangunan keluarga. Selain itu, beliau telah mendapat pendidikan dan pengalaman langsung selama 7 tahun di United Kingdom dalam bidang pendidikan awal kanak-kanak. Keistimewaan beliau adalah dalam menubuhkan, menguji, dan melaksanakan 'Natural Learning Concept' di semua Pusat Kecemerlangan Awal Naluri, yang turut disertai dengan dokumen lengkap mengenai Prosedur Operasi Standard 'Natural Learning Concept'.

Source: Naluri Kreatif Website

Cabaran Yang Dihadapi

Naluri Kreatif menghadapi cabaran di mana mereka tidak mempunyai sistem tempahan yang cekap. Mereka hanya menggunakan Google Form untuk menyelaraskan kesemua 17 cawangan yang ada di seluruh Malaysia. Google Form ini akan digunakan oleh ibu bapa bagi menempah tarikh dan masa melawat cawangan pilihan sebelum mendaftarkan anak mereka.

Masalah timbul apabila slot temujanji tidak dapat disahkan dengan masa nyata untuk setiap cawangan. Hal ini akan menyebabkan peningkatan risiko yang kemungkinan setiap sesi akan bertindih, di mana lebih dari satu slot temujanji boleh ditempah untuk waktu yang sama di cawangan yang sama.

Bukan itu sahaja, langkah-langkah yang dilakukan untuk setiap proses tidak berhubung antara satu sama lain, yang menjadikan adanya jurang di antara proses yang dijalankan. Hal ini yang menyebabkan proses menjadi kurang efisien dan boleh mengambil masa yang lama sekaligus meningkatkan risiko mereka untuk kehilangan pelanggan.

Tambahan juga,masalah timbul apabila pangkalan data maklumat mereka tidak diintegrasikan secara keseluruhan dalam semua fungsi perniagaan. Contohnya, informasi yang dikumpulkan oleh pihak marketing atau sales tidak dikongsi secara langsung dengan pihak kewangan dan perakaunan, begitu juga sebaliknya. Oleh yang demikian, informasi-informasi dan data-data yang penting tidak dapat diakses secara masa nyata.

Cara Penyelesaian

Antara cara penyelesaian untuk permasalahan mereka yang menggunakan cara manual untuk booking appointment ialah dengan menggunakan satu sistem Appointment Booking di mana ia akan dapat memudahkan proses urusan tempahan temujanji dengan lebih teratur dan cekap.

Mereka juga memerlukan sistem yang mempunyai interface yang mesra pengguna. Sistem ini juga harus mampu untuk mengambil data dan memberinya kepada sistem lain untuk digunakan dalam proses seterusnya.

Sistem ini juga harus mampu untuk menetapkan tarikh dan masa yang diinginkan oleh setiap tadika. Pada masa yang sama, sistem ini juga harus memberikan kemudahan kepada pihak Naluri Kreatif untuk menolak mana-mana booking pada slot masa yang telah ditempah.

Selain itu, mereka juga boleh menyelesaikan masalah yang dihadapi dengan adanya sistem yang boleh mengintegrasikan setiap proses yang ada seperti pendaftaran, pembayaran, dan pengurusan pelajar. Sistem ini seharusnya berkemampuan untuk memberi notifikasi secara automatik melalui pelbagai saluran seperti emel dan Whatsapp. Bukan itu sahaja, sistem yang mereka perlu juga harus mampu untuk meyimpan jumlah data yang banyak dan mudah diakses.

Kami juga mencadangkan agar mereka menggunakan satu sistem perakaunan yang mampu untuk menghasilkan quotation dan invoice dan sistem tersebut juga mampu untuk diintegrasikan ke dalam CRM yang mana dapat dihubungkan dengan rekod para ibubapa dan pelajar.

Pelaksanaan Dan Hasil

Antara isu yang ingin dikupas adalah dengan menyelesaikan permasalahan mereka tidak mempunyai sistem booking yang cekap. Jadi Aplikasi telah mengsyorkan mereka menggunakanZoho Bookings yang juga diintegrasikan bersama Zoho CRMuntuk memastikan pengguna dapat mengakses dan menguruskan temujanji dengan senang.

Bukan itu sahaja,Zoho Bookings ini juga mampu untuk menetapkan masa dan tarikh yang diinginkan oleh setiap tadika dengan mudah. Ini membolehkan pihak pengurusan tadika dan ibu bapa menjadualkan temujanji mengikut keselesaan dan keperluan masing-masing. Sistem ini juga berupaya untuk menolak sebarang tempahan pada slot masa yang telah ditempah bagi memastikan pengurusan tadika dapat menguruskan jadual temujanji dengan lebih efisien dan mengelakkan sebarang tindihan setiap sesi.

Zoho Bookings juga berupaya untuk mengambil data temujanji dan data tersebut dapat dikongsi terus ke dalam Zoho CRM. Hal ini membolehkan jabatan-jabatan yang tertentu dalam tadika dapat berkongsi maklumat dengan lancar di samping mereka juga dapat memastikan kecekapan operasi dan berkolaborasi dengan baik di antara mereka.

Selain daripada penggunaan Zoho Bookings, pihak Aplikasi juga telah mengintegrasikan Zoho CRM bersama Zoho Cliq dan WhatsAppdimana kesemua sistem ini dapat bergabung untuk memberi notifikasi secara automatik kepada pengguna. Jadi, dengan adanya sistem-sistem ini, maklumat juga dapat diakses dan dikongsi dengan mudah di antara sistem. Ini bagi memastikan kebolehpercayaan dan operasi tadika dapat berjalan dengan lancar.

Integrasi yang cekap dalam Zoho CRM yang dapat menghantar emel secara automatik, seperti pengesahan tempahan atau peringatan untuk pelanggan tentang perubahan atau notis pemberitahuan. Rekod emel yang dihantar dan diterima juga dapat disimpan dengan teratur untuk rujukan mereka pada masa hadapan.

Akhir sekali, pihak Aplikasi juga telah mengimplementasikan Zoho Books sebagai sistem perakaunan yang dimana sistem ini membolehkan penghasilan quotation dan invoice dengan mudah. Ini dapat dikendalikan dengan teliti melalui integrasi dengan Zoho CRM untuk memastikan maklumat pelanggan tepat dan membolehkan pihak pengurusan untuk menyelaraskan aktiviti jualan dengan sejarah pembelian dan interaksi dengan ibubapa serta pelajar itu tepat.

Tempah Demo Percuma Sekarang!

Lawati Pusat Sokongan

Aplikasi yang digunakan

Zoho CRM
Zoho Bookings
Zoho Cliq
Zoho Books
Wazzup

Apa kata klien kami?

Aplikasi telah banyak membantu kami dalam menyelesaikan salah satu masalah flow customer journey dari masuk leads hingga close deal

- Tadika Naluri Kreatif

[Case Study] Behind Carsome's Struggle

Fri, 17 Nov 2023 18:14:21 +0800

Carsome

Automotive Sales Industry

Business Case At Glance

Carsome encountered a significant challenge in retrieving historical client data, magnified by a specialized CRM module that treated each customer interaction as a distinct entity and not linking it back to any specific customer record, complicating service delivery and made it impossible to churn out meaningful demographical analytics.

Additionally, the integration of their old and new databases within the CRM system posed another obstacle, resulting in a cluttered database and complicating the consolidation of information. The challenge for Carsome extended beyond acquiring the right tools; it involved finding a seamless integration method to ensure operational smoothness.

Therefore there is a need for a solution that can help keep things organized and make it easier to look back at past information, which is especially important for big companies.The key is for the system to handle these challenges, making sure that keeping track of interactions and people's information works together smoothly. It's like a careful dance, and when done right, it turns managing information into a smooth and organized process.

Company Background

In the dynamic landscape of the automotive sales industry, one name stands out prominently which is Carsome. For over six years, this avant-garde company has been revolutionizing the used car subsector. Established in 2015, Carsome has etched its mark as a formidable player in the market. In 2017, the company expanded its operations across Southeast Asia, a move that underscored its growing regional presence. Not content with the status quo, Carsome made waves in 2020 by acquiring major competitors, iCar Asia, and 2ndLease, cementing its position as a dominant market force.

At the heart of Carsome's operations lies a mission to simplify the complexities of buying and selling used cars. The company's core values, built on transparency, trust, and innovation, define its commitment to delivering an exceptional customer experience. Carsome offers a comprehensive suite of services, encompassing inspections, certifications, and a digital marketplace for pre-owned vehicles. Their commitment to quality and reliability ensures that every car that passes through their platform is thoroughly vetted and backed by a warranty, giving customers peace of mind.

While the company website provides a detailed roster of key leadership personnel, one noteworthy figure is Co-founder and CEO, Eric Cheng. His visionary approach and leadership have played a pivotal role in steering Carsome toward its current success. With a steadfast commitment to their mission and values, Carsome continues to be a driving force in the used car industry, offering innovative solutions and trustworthy services to customers in Southeast Asia and beyond.

The Challenge

One of the foremost problems that Carsome faced was the inability to access historical data of a particular client. This issue stemmed from the fact that they had a custom module in their CRM system that created each old customer as a new entity, rather than connecting them to their existing records. Thus, this resulted in a situation that made it impossible to see old conversations and past deals making it tough to give top-notch services to customers.

Furthermore, Carsome faced a formidable challenge as they tried to integrate their old database with the new one within their CRM ecosystem. The failure to establish a seamless connection between the two databases created a disconnect that impeded their ability to gain a comprehensive view of their clients. This not only made it difficult to consolidate information but also led to a cluttered database.

These two problems contributed significantly to their inability to produce any meaningful customer-centric analytics which is pivotal in driving strategic decision-making.

Adding to their list of conundrums was the sheer volume of data that required migration. Carsome found themselves wrestling with the task of splitting this colossal chunk of data into separate modules, all the while ensuring that they were linked together for historical data preservation. They needed to put all the pieces together in the right way, but it was really tricky, and they didn't have all the right pieces to the puzzle.

Apart from their CRM tribulations, Carsome also confronted hurdles when they attempted to develop and embed their live chat support widget into their mobile applications. This was a two-fold challenge. Firstly, they lacked clear and comprehensive directions to navigate this intricate process. Secondly, the absence of appropriate resources, both in terms of human expertise and technical support, further complicates the issue. The absence of a well-defined roadmap delayed their progress in enhancing their mobile applications with the live chat support widget, which had the potential to significantly improve customer engagement.

Finding the Solution

To solve these problems, Carsome knew they needed a smart plan. They realized that just using technology wouldn't be enough. Fixing these issues meant careful planning, getting help from experts, and being creative with new ideas.

Regarding the issue of historical data within their CRM system, our proposed solution involved a substantial revamping of their data management procedures. The recommendation was to implement a rigorous data entry system, emphasizing consistency and accuracy. This required a concerted effort to ensure that all customer data was entered uniformly and accurately into the CRM, eradicating the creation of redundant records. Additionally, a robust data linkage mechanism was established to amalgamate customer records over time, not only thwarting data duplication but also furnishing a holistic view of customer interactions.

In addressing the challenge of integrating old and new databases, Carsome sought us as the experts of CRM who could bridge the gap seamlessly. We devised a strategy for the smooth migration of the old database into their CRM while safeguarding data integrity and averting duplication. This strategic collaboration allowed Carsome to unify its data sources, optimizing operational efficiency and paving the way for more streamlined data management.

Facing the complexity of organizing data, we took a systematic approach where we migrated their data into relevant groups and used a strong tagging system. This method made it much easier for them to track each customer's history and connect related parts. As a result, not only was the improvement in data organization clear, but it also helped make better decisions based on complete information.

Facing challenges in adding the livechat widget to mobile apps, Carsome decided to be proactive. They need an appropriate resources, both in terms of human expertise and technical support. This combined effort could help them overcome the problems and offer a smooth experience to customers on their mobile apps, making their customer interactions even better.

Implementation and Results

A web untangled.

The issue arised when they had a custom module in their CRM system that created each old customer as a new entity, rather than connecting them to their existing records.The implementation process involved the introduction of key modules to enhance their operational efficiency and customer interactions.The focal point of this initiative was the introduction of the contacts and deals module, a strategic move to streamline the tracking of interactions. In this approach, each interaction was designated as a deal, and these deals were linked to the respective contact. This meant that every contact could potentially have multiple deals, reflecting the frequency of their interactions with Carsome. The system was designed to create a new deal and link it to an existing contact when a new interaction occurred. In cases where no existing contact was found, a new deal would be created.

Decluttering 700,000 of data.

Not only that, Carsome faced a formidable challenge as they tried to integrate their old database with the new one within their CRM ecosystem.The magnitude of this digital overhaul became evident during the migration of data. A staggering 700,000 records needed to be meticulously decluttered and migrated into the new modules. This intricate process required a meticulous separation of data into contacts and interactions, turning one massive dataset into two distinct databases which is contact and deal database. The complexity escalated as each interaction had to be linked back to the corresponding contacts, demanding a delicate balance between data organization and historical continuity.

Despite the challenges, the team successfully navigated this complex data migration exercise. The process involved linking the deals back to the contacts module, a feat that required meticulous effort and attention to detail. Through strategic implementation, we had seamlessly integrated their historical data into the new digital infrastructure, setting the stage for enhanced operational insights.

Right guidance leads to straight path.

Lastly, Carsome also confronted hurdles when they attempted to develop and embed SalesIQ support widget into their mobile applications. To ensure a smooth transition and ongoing support, routine weekly sessions were established. These sessions served as a platform for collaborative discussions and Q&A, providing a direct avenue for problem-solving. The proactive engagement of the team not only facilitated immediate issue resolution but also allowed for the conveyance of critical messages to Zoho when needed. As a result, Carsome successfully incorporated SalesIQ widget into their mobile applications, marking a significant milestone in their digital journey.

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Visit the support centre

What apps have been deployed

Zoho CRM
Zoho SalesIQ

What our client says about our service?

Working with Aplikasi over the past 5 months has been an absolute delight. They have seamlessly implemented different Zoho applications tailored to our business and offered feedback on different use cases. What sets them apart is their unwavering commitment to understanding our unique challenges and pain points. Aplikasi immerses themselves in our problem statement and works tirelessly to provide effective solutions using Zoho, highlighting the flexibility of the Zoho ecosystem in the process. Their expertise and dedication have transformed the way we operate, making us more efficient and productive. I wholeheartedly recommend Zoho as well as Aplikasi to anyone seeking tech implementation partners in Malaysia who truly care about their clients' success.

- Carsome

[Case Study] AE Aequitas Sdn Bhd: Asset Movement & Management System

Thu, 20 Jul 2023 14:16:04 +0800

AE Aequitas Sdn Bhd

Industrial Technologies

Business Case at a Glance

AE Aequitas Sdn Bhd is a fast-growing safety services and engineering company in Malaysia that specialises in fire protection systems. Their services include maintenance of the fire protection system. For that, we offer Aequitas an efficient fire extinguisher management system powered by Zoho. They have been running things manually, and after a fateful meeting with Aplikasi, they decided to go with Zoho People and Zoho Expense for its 33 employees thus far. With the dedication and help from Aplikasi, the implementation was a success, covering two locations in just over a month.

Company Background

Aequitas is a fire extinguisher service company that has served and still serves reputable MNCs in Malaysia. With the recent advancement in technology and the pressing need to keep up, the company is desperate for a solution that would help. However, cost is a major concern for them, as it is for most SMEs. After a meeting in an unlikely venue—the hospital cafeteria—its CEO, Ridzuan, was awed by the depth of what Zoho People and Expenses had to offer at such an affordable price and decided to get on board right away.

AE Aequitas Sdn Bhd evolved from another company and is now primarily focused on providing fire extinguisher services throughout Malaysia. The company has three operations centres covering different parts of Malaysia. Currently, it has 33 dedicated employees, most of whom are on the field. Ridzuan, the CEO of the company, is the one who’s responsible for the start of the company’s digital transformation journey. With a lot more challenges coming their way, Ridzuan and his dedicated team aspire to fully transform their business with other Zoho apps as well.

The Challenge

Prior to their engagement with Aplikasi, all their jobs namely work monitoring, claim processing, attendance, and collaboration—were done manually. Because the operations team's jobs require a lot of traveling, there are a lot of claims. The whole process of applying for claims and approving them took the company two weeks per month to settle them. This job involves the finance department, the clerk, and also the HR department, and the 2-week cycle is killing their productivity.

The next phase involved heavily configuring and customising Zoho CRM to be a Fire Extinguisher Servicing System. Previously, as with their HR processes, everything was done manually, and there was no centralised database for all their assets. Technicians have their own logbooks for deliveries and pick-ups, and as the process is analogue, there is no transparency as well. Tanks' whereabouts cannot be traced should they be lost, and this is a major problem.

Finding the Solution

Ridzuan (Aequitas CEO) never knew about Zoho before he met us. All he knew then was that he needs to find a solution fast, but he needs to find the one he can pay for. He told this to his friend, who happens to be a mutual friend of Aplikasi’s founder, Azlan. In just two days, the meeting was set. Upon explanation and a short demo by Aplikasi, Ridzuan decided that every problem his company was having could be solved by Zoho People and Zoho Expense. On top of that, the price tag is exactly what he is looking for.

Aplikasi is a consultant partner for Aequitas, promising a smooth-sailing implementation of Zoho People and Zoho Expense. Aequitas does not have any IT-savvy personnel or change management professionals, so that’s where Aplikasi comes in. With years of experience in handling change management projects and SAP implementation and consultation, Aplikasi is convinced that they are able to help Aequitas end-to-end. Aplikasi also helped in redefining and restructuring Aequitas business processes that would otherwise be inefficient and time-consuming.

Implementations & Results

The whole implementation process which includes requirement gathering, customization and settings, review, fixes, training, and user acceptance test (UAT) only took a month to complete. The company notices an immediate improvement in their business processes after going live. In their claims process for example, it took them 2 weeks per month to settle everything; from claim applications to verification, approval, and reimbursement as the operation team’s work is mostly on the go. Hundreds of papers are documented every month to store the receipts and application forms. Three departments: Human Resource, Administration, and Finance would be busy handling the claim process. Zoho Expense immediately eliminates all the paperwork, and what’s most apparent is that it reduces 80% of the whole cycle process from 10 days to just 2 days.

With Zoho Expense, nobody has to be physically in the office to submit and approve the claims, and the capture receipt function in Zoho Expense makes it possible for the receipts to be stored without wasting papers and space. As for their leave management, the same benefit of saving paper can be observed. Now, with the convenience of the Zoho People mobile app, both requesters and approvers can do their jobs on the go. Attendance tracking and remote working monitoring are also possible now, promoting transparency and ensuring resources are being spent appropriately and responsibly.

The Fire Extinguisher Management System proved to be a challenging task indeed, as a lot of customization and configuration needed to be done to the CRM. The implementation focused on transparent and real-time database updates from each technician and each pickup and delivery. Having it integrated with Zoho Forms has made it possible for the technicians on the field to transfer information to the back office for further processing. The implementation also involves scanning devices and barcode printers, which would have the numbers generated from CRM automatically and later be used in asset tracing.

Book free demo now!

Visit the support centre

What apps have been deployed

Zoho CRM
Zoho Form
Zoho People
Zoho Expense

What our client says about our service?

I really hope that with Zoho People and Expense implementation, it can boost our productivity and save us valuable time and effort. With efficiency and transparency, I believe the application can help us to focus on business growth rather than spending most of our time managing small things.

-Mr.Ridzuan (Aequitas CEO)

[Case Study] Innoveam Sdn.Bhd: Advanced Sales & Project Automation

Thu, 20 Jul 2023 14:08:35 +0800

Innoveam Sdn Bhd

Regional Technologies Solution Provider

Business Case at a Glance

From the get-go, Innoveam understood that there was a need to digitise their back-end processes. Data consolidation involved inter-departmental activities, but their top priority was to get their books in check.

Previously, they opted for whatever was available out there: Google Suite for their calendar, mail, Google Drive, Google Forms, PipeDrive for CRM, and spreadsheets. However, the information and data could not be consolidated, data integrity was an issue, and most importantly, they could not pull a report in real-time.

Innoveam's solution integrates numerous apps, including Zoho CRM Plus, Zoho Projects, Zoho Analytics, Zoho Books, Zoho People, and Zoho Expense. These programmes are integrated to manage sales, finance, and HR. Digitalization improves Innoveam's efficiency.

Company Background

Innoveam is a regional technology solutions provider that uses the latest ICT technologies to process, analyse, simulate, and visualise 3D datasets to provide business and operations improvement solutions for various industries. Their focus is on enterprise, and their experience in providing 3D data solutions within the region places them as a major player in the Industrial Revolution 4.0, specialising in Engineering Design, & Virtual Reality/Augmented Reality content development.

The company was founded in January 2013 by the Managing Director, Zamir Rashid and has about 20 employees in total. Technologies utilised by Innoveam include 3D Simulation (CFD, FEA, Game Engines), Motion Capture, Immersive Virtual Reality, Non-immersive VR/Interactive App, 360 Photo Capture, Augmented Reality Apps, Cloud Computing, Artificial Intelligence, Cross-Platform Virtual Collaboration, and IoT/Smart Sensors.

The main industry they are involved in is the oil and gas industry, where they assist in conducting safety studies and equipment design with clients based locally in Malaysia and internationally, such as in Indonesia and Qatar.

The Challenge

As we are told, they were unable to generate their accounting report on the fly. They can’t take traditional or semi-automated accounting with them. Accounting is tied back to orders; they need an easy and convenient way to invoice and receive payment right on the spot—even if that spot is miles from the office. The information that they had was also not in real-time and was handled in silos. As a result, data integrity was compromised, and the timeline for the information audit was questioned.

The problems include the consolidation of information across departments and tracking the number of hours taken to handle projects. Unreliable data is one of the most common hurdles companies face. Often, this is the result of manually inputting data across numerous locations and separate databases, a cumbersome task that results in human error. As for time tracking, they don't have the right tool to track how much time is spent on client work to bill it accordingly and are unable to track how much ROI they have when they invest in a project.

Finding the Solution

For Innoveam, we have implemented multiple applications into one solution. What is the solution? It consists of these applications: Zoho CRM, Zoho Project, Zoho Books, Zoho People, Zoho Expense, and Zoho Analytics. All these apps are integrated into one solution to manage their sales, finance, and HR. Innoveam has been digitalized, which allows them to be more efficient.

Implementations & Results

Zoho CRM was introduced to simplify the sales process, and custom functions were developed to automate the numbering of business transactions according to their respective conventions. Zoho CRM is integrated with Zoho Books to ensure sales transactions like quotations and invoices flow through finance for real-time consolidation and reporting.

Approvals were also put in place to increase data governance. Zoho People and Zoho Expense were configured to digitalize their HR management and claim management. Expenses in particular are integrated into Zoho Books. This has aided the finance team in managing all claims as expenses, resulting in a 10-day reduction in claim cycle time.

Zoho Projects was also integrated into task management and project tracking. With direct integration into Zoho Books, project profitability reports can easily be generated to identify any cost overruns earlier and also provide real-time reporting on each running project.

Book free demo now!

Visit the support centre

What apps have been deployed

Zoho CRM Plus (CRM, Projects, Campaign, Social, Analytics)
Zoho Projects
Zoho People
Zoho Expense
Zoho Books
Zoho Analytics

What our client says about our service?

We are glad about all the existing features and functions. It is user friendly, easy to understand and use, solving basic accounting/finance matters, good tools for a small to medium company.

-Innoveam Team

[Case Study] Carpedia Global Holidays Sdn. Bhd: Vehicle Fleet Management System

Thu, 20 Jul 2023 13:58:41 +0800

Carpedia Global Holidays Sdn Bhd

Vehicle-Sharing Platform

Business Case at a Glance

Carpedia is having a hard time managing the sponsors (vehicle owners) and all the e-hailing drivers. All the new vehicle owners and e-hailing drivers need to manually register with Carpedia, and this process has been tedious. Since all processes were manual and used hard copy, there was a disjointed process between sales and finance. Hence, finding digital and automated systems became a must for Carpedia.

As a digital transformation partner, Aplikasi recommended Zoho CRM and Zoho Books for managing fleets, vendors, and payments. Zoho People and Zoho Expense are anticipated to solve the wasteful claim procedure and human resource issues for staff management.

Company Background

Carpedia is a vehicle fleet hub that primarily leases vehicles to e-hailing drivers. It is a fast-growing company that is widening its scope and looking for a system that can manage its fleet and drivers altogether. Hazim, CEO and co-founder of The Carpedia, and a few friends started a car rental business at university back in 2013, evolving the business to become a car-sharing platform that helped thousands of job seekers and provided a way for fresh graduates and retrenched personnel to make a living while in job transition.

You put your car with them, generate passive income, and they rent it out to job seekers, helping others build a steady income stream while waiting for jobs by becoming an entry-level E-Hailing driver. In the meantime, they are also exposed to other gig economy opportunities such as parcel delivery, personal grocery shopping, and car wrapping. Simple jobs that are proven to be very resourceful in providing income.

The Challenge

Taking care of the drivers, vehicles, vendors, payments, renewals, and internal staff claims by hand is not an easy task. Like any other up-and-coming company, they rely heavily on excel sheets for nearly everything: keeping tabs on vehicles, sales, commissions, service dates, renewals, staff management, and accounting matters. Operating in this manner is inefficient because each of them worked in a silo and the flow of information is not real-time, resulting in data discrepancies and a lack of transparency. The time taken to manage all the data and processes manually has taken a lot of time from the staff that would be otherwise spent on increasing sales and service quality.

Finding the Solution

As the digital transformation partner, Aplikasi suggested Zoho CRM and Zoho Books in unison to handle the fleet management, vendors, and payment collections. As for staff management, Zoho People and Zoho Expense are the most likely applications that can easily solve the inefficient claim process and human resource matters. And for each application, the reporting would come in handy for analytics purposes and for making better-informed business decisions.

Implementations & Results

Zoho CRM was heavily configured and customised with workflows, blueprints, custom functions, and integrations to make it a functioning and efficient fleet management system. The implementation involves the management of leads coming in up to their transition as a driver/owner, managing all the processes with the e-hailing companies and authorities, assigning vehicles, keeping the mileage up-to-date, sending for service, and returning the vehicles. Zoho CRM is also integral to keeping track of the payments received and made, and these data are either pushed to Zoho Books or obtained from it. Drivers would have access to the portal to update matters about the processes and the vehicle they are currently loaned.

Book free demo now!

Visit the support centre

What apps have been deployed

Zoho One
Zoho CRM
Zoho People
Zoho Expense
Zoho Books

What our client says about our service?

With Zoho and the help from Aplikasi team, we managed to digitalise and to centralise our business under one platform. With all Zoho Apps integrated between each other, it makes all our processes easier to maintain and monitor. It really does save us time and resources. Aplikasi makes sure that the onboarding process is smooth for our employees.

- Carpedia Team