Zoho Partner Malaysia | Aplikasi - Blog , Digital Transformation

New Year, New Ways of Working

Mon, 12 Jan 2026 08:18:02 +0800

Rethinking Office Practices Through Digitalisation

The start of a new year often brings fresh energy. New goals, new KPIs, new expectations. But for many organisations, especially in Malaysia, the way we work hasn’t really changed, despite the changing business landscape.

Emails pile up. Approvals get stuck. Files live in someone’s laptop. Meetings are scheduled just to “update”. Sound familiar?

2026 can be the year we stop working harder and start working smarter *wink*.

Digitalisation isn’t about fancy tools or jumping on trends. It’s about simplifying work, reducing friction, and allowing people to focus on what truly matters.

Digitalisation Is Not About Technology. It’s About Behaviour

One common misconception is that digitalisation means buying new software.

In reality, digitalisation starts with changing habits:

How information is shared
How decisions are approved
How tasks are tracked
How teams collaborate

Technology only supports these behaviours.

If processes are unclear, no system will magically fix them. But when processes are clear, the right digital tools can make them faster, cleaner, and more transparent.

Common Office Frustrations That We’ve All Faced

Let’s be honest. We face the same challenges:

“I thought you were handling this.”
“Can you resend the file? I can’t find the latest version.”
“Approval still pending, boss is busy.”
“We already discussed this last month, right?”

These are not people problems. They are process problems. And the good news? Most of them are very fixable.

Practical Digitalisation Tips for the New Year

Here are some realistic, non-overwhelming ways to improve how your office works, without disrupting everything overnight.

1. Centralise Information

If documents, data, and conversations live in too many places, confusion is inevitable.

Tip:
Have one central platform for:

Files
Updates
Task discussions

When everyone knows where to look, productivity naturally improves.

2. Make Work Visible (No More Guessing)

Many delays happen because work progress is invisible.

Tip:
Use simple task tracking:

What needs to be done
Who is responsible
When it’s due

This reduces follow-ups, unnecessary meetings, and stress, especially for managers.

3. Simplify Approvals (Speed Matters)

Approval bottlenecks are common, especially in growing organisations.

Tip:
Digitise approvals so they can be:

Reviewed anytime
Approved from anywhere
Tracked clearly

Less chasing, more clarity.

4. Reduce Internal Emails (Yes, Really)

Emails are useful, but not for everything.

Tip:
For internal work:

Use shared comments
Keep discussions tied to tasks
Avoid long email chains

Your inbox, and mind, will thank you.

5. Automate Small, Repetitive Tasks

Automation doesn’t have to be complex.

Tip:
Start small:

Auto-assign tasks
Auto-notify stakeholders
Auto-update statuses

These small wins add up over time.

Digitalisation Is a Journey, Not a One-Time Project

Many leaders hesitate because they think digitalisation must be expensive, complicated, or disruptive. In reality, the most successful transformations happen gradually. Start with one department. One process. One improvement. As the Malay saying goes, sikit-sikit, lama-lama jadi bukit.

A Gentle Note on Digital Tools

At the end of the day, tools are enablers, not the hero. There are platforms today that help businesses manage:

Customer relationships
People operations
Finance
Projects
Internal collaboration

The key is not which tool you use, but how intentionally you use it to support your people and processes. Choose solutions that:

Are easy to adopt
Grow with your business
Encourage transparency and accountability

Final Thoughts. Make This Year Count!

A new year is more than a calendar change. It’s an opportunity to reset how work feels, for leaders and teams alike.

Digitalisation, when done right, creates:

Less stress
Clearer communication
Faster decisions
Happier teams

And that’s something worth investing in. Here’s to a smarter, more organised, and more human way of working. Selamat Tahun Baru. Let’s work better, together.

Get Started Now

Part 3: How Aplikasi Turns Ideas into Seamless Solutions:

Thu, 23 Oct 2025 14:37:29 +0800

Support that Scales: How Aplikasi Ensures Your Zoho System Keeps Growing With You

When your Zoho system goes live, it’s not the end — it’s the beginning of a long-term partnership.

At Aplikasi, we believe that continuous improvement and dependable support are what truly define a successful digital transformation. Your business will evolve, and your systems should grow along with you.

That’s why our Support Phase focuses on more than just maintenance — it’s about ensuring your Zoho environment continues to perform, scale, and adapt to your changing business goals.

1. Always Available Support Access

We ensure clients can reach us quickly and easily through multiple channels whenever assistance is needed.

What We Do:

Provide access through email, live chat, support portal, WhatsApp, or hotline.
Respond promptly to reported issues and guide users with clear steps.
When resolution requires deeper investigation, we schedule a remote assist session to troubleshoot together in real time.

Goal: To make expert help easily accessible and ensure every issue is addressed efficiently through direct, hands-on support.

2. On-Demand Technical Support

When your team needs assistance, we’re here — fast. As a Zoho Premium Partner based in Malaysia, our clients enjoy priority-level access to Zoho’s global support helpline, allowing us to resolve critical issues more efficiently.

What We Do:

Provide responsive, local-first support via ticket, email, or call.

Escalate complex cases directly to Zoho through our partner support channel.

Offer real-time troubleshooting and fix implementation.

Goal: To minimize downtime and ensure you always have the right help when you need it.

3. Aplikasi Knowledge Base — Your Self-Service Hub

We’ve built our very own Aplikasi Knowledge Base, a comprehensive library of guides, FAQs, and tutorials designed specifically for our clients.

What We Do:

Step-by-step guides for using your customized Zoho system.

Quick answers to common user questions.

Tips and best practices from our consultants and system analysts.

Goal: To empower your team with the knowledge to manage your system confidently and efficiently.

4. Periodic Review Sessions

We believe in proactive communication. Every few months, we conduct review sessions to discuss how your Zoho system is performing and where it can improve.

What We Do:

Review performance metrics and user feedback.
Recommend system or process enhancements.
Share new Zoho updates and features that could benefit your business.

Goal:To keep your Zoho setup aligned with your business growth and strategy.

5. Long-Term Partnership Mindset

At Aplikasi, we don’t see ourselves as just implementers — we’re your digital transformation partners. Our goal is to help you get the most out of Zoho, long after go-live.

What Makes Our Support Different:

A dedicated local support team that understands your business context.
Direct access to Zoho’s priority partner helpline for faster resolutions.
A growing Aplikasi Knowledge Base for ongoing learning and empowerment.
A proven commitment to long-term relationships built on trust and transparency.

We grow with your business — ensuring that your systems continue to serve you efficiently, even as your challenges and priorities evolve.

Why This Matters to Decision-Makers

For business leaders, post-implementation support is often the deciding factor between a good vendor and a true partner. With Aplikasi, you get:

Continuity: Your systems keep performing as your business scales.
Confidence: You’re supported by a team that can resolve issues quickly — with direct access to Zoho.
Capability: Your internal teams stay empowered with resources and knowledge.

From planning to implementation to continuous support, Aplikasi’s end-to-end process is built around one core principle:

To help businesses like yours work smarter, faster, and with full confidence in your systems.

Your success doesn’t stop at go-live — it grows from there. And we’ll be with you every step of the way.

💡 Let’s keep building the future of your business — together.

Get Started Now

Part 2: How Aplikasi Turns Ideas into Seamless Solutions

Thu, 23 Oct 2025 08:47:04 +0800

From Vision to Reality: How Aplikasi Brings Your Zoho Solution to Life

In Part 1, we shared how every Aplikasi project begins — from understanding your business needs to documenting every detail in the User Requirements Specification (URS). Once that foundation is approved, we move into what we call the Realisation Stage — where ideas transform into fully functional, customized Zoho solutions.

This stage covers three crucial phases: Configuration, Development, and Go-Live.

Step 1: Configuration – Setting the Foundation Right

Before a single line of code is written, our team ensures your Zoho environment is structured according to your business goals.

What Happens Here:

Before diving into development, our team ensures every configuration aligns perfectly with your approved requirements. This stage is about precision and clarity.

Our Project Manager (PM), Solution Architect (SA), Business Analyst (BA), and Developer will have an internal alignment meeting where the BA explains what needs to be done, provides context, and sets clear expectations on how each component should function. This session also gives the team—especially the developers—an opportunity to ask questions and gather detailed information.

The PM then creates structured tasks and assigns expected completion dates in Zoho Projects, ensuring everyone knows who is responsible for what and by when. To prepare for smooth configuration, we also provide the client with a data template, which will be used later during setup and migration.

Goal: To lay a strong foundation by ensuring that every technical and functional configuration is well understood, documented, and aligned with the project timeline.

Step 2: Development – Turning Requirements into Reality

This is where your solution truly takes shape. Our technical team — work hand in hand to transform requirements into a working system. It is our practice to conduct bi-weekly or weekly meetings with clients to ensure we stay on track with both the project timeline and agreed requirements, fostering transparency and collaboration throughout the entire development phase.

What Happens Here:

Setting up user roles, permissions, and modules in line with your organization’s structure.
Customizing standard Zoho applications to match your workflows.
Ensuring data fields, forms, and layouts reflect the needs captured in the URS.
Establishing integrations between different Zoho apps where necessary (for example, Zoho CRM ↔ Zoho Books).

Developing custom functions, workflows, and automation rules to meet complex requirements.

Creating custom apps using Zoho Creator where out-of-the-box features aren’t enough.

Integrating third-party tools and APIs for seamless data flow.

Rigorous testing of every function to ensure stability and performance.

Goal: To deliver a smart, automated system that simplifies your business processes and enhances efficiency.

Step 3: Go-Live – Bringing the System to the Real World

Once everything is tested and approved, we prepare your team for launch! The Go-Live stage is not just a switch — it’s a coordinated process designed for smooth transition.

What Happens Here:

Conducting User Acceptance Testing (UAT) sessions with your team.

Providing a comprehensive user manual tailored to your system setup.

Conducting admin and user training sessions, ensuring both groups understand their respective functions and responsibilities.

Encouraging hands-on practice during training to build user confidence and reduce post-launch dependency.

Addressing final tweaks and refinements based on real-user feedback.

Migrating existing data into the new system securely and accurately.

Goal: To ensure your new Zoho solution goes live smoothly — with zero disruption and full user readiness.

Beyond Go-Live: Continuous Support

Our relationship doesn’t end at launch — in fact, that’s when it truly begins. We understand that businesses evolve, and your systems should grow alongside them. That’s why our post-implementation support is designed to ensure your Zoho solution continues to deliver long-term value.

What Our Support Includes:

System Monitoring & Optimization: We continuously keep an eye on your system performance, ensuring everything runs smoothly and efficiently.

On-Demand Support: Whether it’s troubleshooting, new feature requests, or enhancements — our team is always ready to assist.

Periodic Review Sessions: As your business expands, we revisit your setup to ensure your system scales with you and remains aligned with your goals.

Goal: To be your long-term digital transformation partner — not just your solution provider.

💡 Sneak Peek: Part 3 — Support that Scales With You

In the final part of our series, we’ll dive deeper into how Aplikasi supports clients after go-live — from ongoing system improvements to proactive guidance that helps your business stay future-ready.

Part 3: Support that Scales

Part 1: How Aplikasi Turns Ideas into Seamless Solutions

Tue, 10 Dec 2024 14:57:21 +0800

A Step-by-Step Guide to Our Project Process

When it comes to implementing business solutions, a smooth and structured process is key to achieving success. At Aplikasi, as a Zoho Premium Partner, we pride ourselves on our ability to deliver tailored solutions that meet your unique business needs. Whether you're looking for a robust CRM system, HR management tools, or end-to-end automation, our proven methodology ensures transparency, collaboration, and efficiency at every stage.

Here’s a detailed breakdown of our process so you know what to expect when working with us.

Step 1: Project Brief

Every great project begins with understanding. Our process starts with the sales team handing over a comprehensive project brief to our delivery team. This brief captures initial client insights, project objectives, and key challenges.

Who’s Involved: Account Manager, Project Manager, System Analyst, and Developer.

Goal: To ensure all stakeholders are aligned on the project’s scope before we dive deeper.

Step 2: Kickoff Meeting

The kickoff meeting is your first formal interaction with the delivery team. This session is designed to set the tone for the project. We’ll outline:

The project scope.
The phases of the implementation.
A realistic timeline for deliverables.

Goal: To provide clarity, align expectations, and ensure everyone is on the same page from the very beginning.

Step 3: Requirement Gathering Workshop

This is where we roll up our sleeves and dive into the details. During the workshop, we’ll work with your team to:

Understand your workflows and processes.
Identify key data fields and inputs.
Document user stories that reflect how your team will use the system.

Goal: To capture your requirements thoroughly, ensuring no detail is missed.

Step 4: Internal Alignment/Discussion

Once we’ve gathered your requirements, our internal team meets to strategize on how to bring your vision to life.

Who’s Involved: Project Manager, System Analyst, and Developer.
What We Discuss:

System Design: How the solution will function.
Constraints: Addressing technical or operational limitations.
Workarounds: Creative solutions to overcome challenges.
Effort Estimation: Planning resources and timelines.

Goal: To ensure our approach is practical, efficient, and aligned with your expectations.

Step 5: Workflows & Use Cases

With clarity on the requirements, we create detailed workflows and use cases. These serve as visual blueprints, showing how your system will function in real-world scenarios.

Goal: To provide you with a clear understanding of how the solution will address your business challenges.

Step 6: Client Discussion

We believe in collaboration every step of the way. Once the workflows and use cases are prepared, we’ll meet with you to:

Validate our understanding of your needs.
Make any necessary adjustments.
Gain your input to ensure the proposed solution aligns with your expectations.

Goal: To ensure the solution we’re building is exactly what you need.

Step 7: User Requirements Specification (URS)

The approved workflows and use cases are compiled into a detailed User Requirements Specification (URS) document. This serves as the foundation for the implementation phase.

Goal: To create a clear and comprehensive project blueprint for your review and approval.

Step 8: URS Confirmation

The final step is your sign-off on the URS document. This ensures that every requirement, workflow, and deliverable has been thoroughly reviewed and approved before we move to implementation.

Goal: To achieve mutual agreement and clarity before execution begins.

Why It Matters

At Aplikasi, we understand that decision-makers like you need confidence in the teams you partner with. Our structured approach ensures:

Transparency: You’re informed at every step of the process.
Collaboration: We work closely with your team to tailor solutions to your unique needs.
Precision: Our detailed documentation minimizes risks and ensures all requirements are met.

🔍 Sneak Peek: Part 2 – From Vision to Reality

Once the planning is complete, the real magic begins. In Part 2: Realisation, we’ll take you behind the scenes of how our team turns your approved blueprint into a fully functional system — through structured configuration, development, and a seamless go-live process.

From bi-weekly client check-ins to meticulous testing and user training, we’ll show you how Aplikasi ensures every Zoho solution we deliver is not just functional — but built to empower your business from day one.

Part 2: How Aplikasi Brings Your Zoho Solution to Life

When you work with Aplikasi, you’re not just getting a service provider — you’re partnering with a team dedicated to your success. With our proven methodology and expertise in Zoho solutions, we’re here to help your business thrive in today’s competitive landscape.

Low code is now replacing developers

Mon, 27 May 2024 15:01:55 +0800

Low Code is now replacing developers

What is Low-Code?

Low-code is a simpler, faster, and easier way to develop applications. It uses a drag-and-drop interface with minimal coding, speeding up development and delivery. Unlike traditional methods that require skilled teams and deep technical knowledge, low-code allows developers and business users to create apps quickly and efficiently.

This reduces IT professionals' backlog and workload, allowing them to focus on more complex tasks. Additionally, low-code lets business users participate in developing applications, so they can include feedback from different stakeholders, giving them more control over the final product's specifications

By empowering IT and business users with the right tools, low-code boosts productivity, efficiency, and overall morale within an organization.

When to use Low-Code?

For Agile Business Transformations:

Departments like HR, Marketing, and Operations often need to implement changes quickly to improve their functions. Traditional development is not always suitable due to its inflexibility and longer timelines.

Low-code, however, enables rapid application development and easy modifications, fostering agile transformations within businesses. For instance, the marketing department can use low-code to automate workflows without depending heavily on IT.

For Quick Application Development:

Business users often drive innovation but lack the coding skills required for traditional development, making them reliant on IT departments.

Low Code platforms change this dynamic by allowing business users to design and deploy apps with minimal coding skills, reducing IT dependencies and speeding up the development process.

For Customizable Solutions:

Unique business problems often require tailored solutions, which can be expensive and time-consuming with traditional development.

Low-code allows for easy and cost-effective customization and scaling of applications, making it a practical alternative when off-the-shelf solutions fall short and traditional development is not justified.

Ready to experience the transformative power of low-code for your business? Take the leap and revolutionize your development process today! Start your journey towards agility, efficiency, and innovation by exploring low-code solutions now.

Create Your Business

4 Things You Should Ask Before Going Digital

Wed, 31 Jan 2024 16:43:19 +0800

4 Things You Should Ask Before Going Digital

Going digital is all the rave now. You might feel that you're missing out and because of that, you want to go digital for your business. This is a bad, bad idea. I'm not telling you how to run your business, I'm just saying that it is not the best idea, fully based on our experience handling such cases before. Certainly do not join in just out of fear of missing out, or as they say now, FOMO. But other than that, ask yourself these questions before you take that hard-earned cash out of your pocket.

1. Do I have a clear goal?

Yes, this is a sign to not go digital, and it's no accident I put this first. People who don't have clear objectives of doing something are doomed to fail. Going digital is not a child's play. It involves so many moving parts, efforts, time, and money. We cannot afford to achieve nothing after everything has been said and done. Digitalization requires buy-ins from your stakeholders and more importantly your employees. Without a direction in mind, it would be hard to ask them to steer the way. Objectives need to be communicated clearly and transparently so that everybody knows what they need to strive towards to at the end of the day.

Also, when you don't have a clear goal, you don't know what metrics to track, so how can you know that you're successful?

2. Do I really need it, or there are more pressing issues?

A business needs analysis is when you find out what your business needsthe most and what are the actions that can solve the problems you have. You prioritize the biggest one, and you do what you can afford to do. If you haven't done the study, you don't know the issues your business have, and you haven't asked around what those may be, then you are far, far from going digital.

For example, if you have a crushing cashflow issue, you really should be focusing on how to improve that as we speak, rather than reading this. You can't afford to spend time, money and effort going digital at this critical moment.

Or, even if you don't have that issue, you should know which area of your business that would be the best place to be improved when you have the resources. How do you decide that? Well, if that area is losing you a lot of time and money and solving the problems there would stop that, then that's how you decide. Or, if you know, for a fact, that improving a particular area would bring you significantly more money, then what are you still doing thinking?

Those are just examples, but you get the point. If you haven't done the study, then don't go digital, yet.

3. Do I have a project manager to run this?

As a boss, you do have somebody you can order to take up the project. But, if the person is reluctant, lacks experience, and have insufficient skills and knowledge, then maybe you want to rethink your decision. Digitalization is a big, big project. It involves vendor management, stakeholders management, project management, and a lot of things involving money and processes as well. It is not something you can pass on to just anybody.

You'd be surprised to learn that we had employees of our one of our clients before quit because they were so overwhelmed with the extra responsibilities. So, if you don't have a strong team to handle it, then consider waiting until you do, or have a very strong implementation partner to help you. That goes a long way. But if you do find a good one, this is what you would say of them. https://www.aplikasi.us/blogs/case-studies/

4. Is my team ready for a change?

At the end of the day, the ones who will be using all the systems and automations are your employees. They are the end-users. It doesn't matter how advanced you think your business is going to be with digitalization if the people who would be using it won't use it. It is really, really important to get their say and include them in your decision-making. More so when the decision will impact them directly.

Find out if your team is ready for a change because you want it to be a change for the better, not a change for the worse. We can't stress enough how important this is. We've seen companies spent 6 figures on a highly intricate and modern solution just to be sidelined a year after! The reason? Yes, the employees were not consulted and they were obviously not ready for a change.

Conclusion

I hope with all these short points, you'll reconsider what you want to do. Digitalization is not all good depending on your situation. Alas, though at one time you have to do it, then you have to make sure you covered all these points to ensure you're set for it.

As always, good luck.

Macam mana nak buat dan naikkan SEO?

Wed, 31 Jan 2024 16:18:21 +0800

Macam mana nak buat dan naikkan SEO?

Apa itu SEO? Kenapa SEO penting? Macam mana nak buat dan naikkan SEO? Meh kita jawab soalan-soalan ni.

Apa itu SEO?

SEO bermaksud Search Engine Optimization. Biasanya ia dikaitkan dengan website kita dan betapa mudah atau susahnya untuk orang jumpa website kita. Cuba sahaja cari apa-apa dekat Google contohnya, dan tengok berapa jumlah result yang ada. Berpuluh-puluh juta kan? Macam mana Google susun siapa nombor 1, siapa dekat page kedua dan seterusnya? Mesti ada caranya yang tersendiri, bukan?

Ini contoh kalau kita try cari "Zoho Partner"

hasil carian pertama: https://www.zoho.com/partners/

Result pertama hingga ketiga semuanya daripada Zoho sendiri, tapi tengok sahaja yang keempat, ada satu website lain (https://www.aplikasi.us)! Ini bermakna SEO website ni dah berjaya menembusi dominasi dengan menaikkan SEO!

Cuba anda pula cari apa-apa yang berkaitan dengan bisnes anda. Contohnya, anda buat bisnes cucian dari rumah ke rumah. Apabila anda cari "cuci rumah", website anda ada di 'top rank' tak? Kalau ya, boleh berhenti baca sekarang! Kalau tidak, mungkin anda perlu untuk baca lebih lanjut!

Kenapa SEO penting?

Macam contoh di atas, kita mahu bisnes "cuci rumah" kita untuk 'top rank' apabila orang lain cari kata kunci tu. Kalau website kita tak ranked dekat page pertama, ada kemungkinan orang takkan jumpa pun website kita! Mengikut satu kajian, hanya 6.6% sahaja orang di dunia ni yang sanggup untuk ke page kedua dan seterusnya, aduh! Jadi, inilah sebab SEO penting, kerana SEO menentukan ranking kita di search engine. Kita mahu berada di tempat teratas. Senang dijumpai, senang dihubungi, dan seterusnya apa lagi, senang dapat money!

Senang dijumpai
Kos dapat pelanggan yang rendah
Lebih jualan = lebih pendapatan!

Macam mana nak naikkan SEO?

Okay, cara yang mudah nak nampak dekat 1st page adalah dengan buat paid ads. Tapi mampukah kita nak belanja beribu-ribu? Kalau tak mampu, maka kita kenalah bergantung kepada cara yang lain. Secara amnya, ni cara-cara untuk naikkan SEO:

Keluarkan konten-konten yang berkualiti dengan acap
Kata kunci carian ada di 'Title Tag' website/ page anda
Backlink ke page anda
Engagement daripada para pengunjung
Kekerapan kemaskini
Mesra handphone!

Keluarkan konten-konten yang berkualiti dengan acap

Google terutamanya, memang sangat suka kalau website tu membantu dan memberi nilai kepada para pengguna. Kalau kita selalu keluarkan konten-konten yang berguna dan berkualiti, dan yang paling penting sekali ramai klik padanya, maka Google memang akan sayang kita!

Jadi, kalau anda kurang bajet untuk buat ads atau marketing, luangkan masa anda untuk tulis artikel dan design poster dan tajuk yang bikin kontroversial/menarik! Inilah lubuk anda untuk dapatkan pelanggan dengan lebih mudah!

Tapi nak tulis apa?

Tulis topik-topik yang anda ada kepakaran dan pendapat yang kuat. Anda mudah untuk menulis, pada masa yang sama, anda akan dikenali sebagai orang yang berpengaruh dalam satu-satu bidang tersebut.

"Mengikut satu kajian, hanya 6.6% sahaja orang di dunia ni yang sanggup untuk ke page kedua dan seterusnya"

Kata kunci carian ada di 'Title Tag' website/ page anda

Kalau anda nak top rank bila cari "cuci rumah", dalam Title page anda kenalah masukkan juga kata kunci tersebut! Jom kita cuba:

Nampak tak? Tiga-tiga yang top rank semua ada kata kunci "cuci rumah" dalam title page. Ini petanda bahawa ianya penting!

Backlink ke page anda

Backlink ni bermaksud link dari website/page lain ke website/page anda, senang sahaja. Lagi banyak link ke website/page anda, lagi Google nampak macam website/page kita ni ramai yang pergi dan boleh dipercayai! Sebab itulah kita kena rajin-rajin post artikel yang kita dah buat di media sosial, dan kalau viral ataupun ramai yang ambil manfaat, boleh jadi artikel anda akan di link-kan dari pelbagai website/page lain!

Sebagai contoh, kami ada pelanggan yang buat pencucian sofa dan katil dari rumah ke rumah: https://abdel.com.my/. Dengan meletakkan website mereka di sini, kami telah menambahkan satu lagi backlink kepada mereka.

"Kita mahu berada di tempat teratas. Senang dijumpai, senang dihubungi, dan seterusnya apa lagi, senang dapat money!"

Engagement daripada para pengunjung

Apabila pengunjung-pengunjung mula komen/isi borang di atau banyak tekan sana sini di page anda, maka aktiviti-aktiviti tersebut dikira sebagai 'engagement'. Google akan ambil kira aktiviti-aktiviti sedemikian sebagai petanda pengunjung suka page anda dan page anda boleh dipercayai.

Ini boleh dicapai dengan adanya artikel-artikel yang menarik perhatian, yang akhirnya membuatkan para pengunjung untuk sentiasa berada di dalam website anda; membaca dan melayari website anda dalam masa yang lama.

Pernah dengar pasal 'bounce rate'? Maksud 'bounce rate' ni adalah kadar pengunjung yang hanya ke page anda tanpa berbuat apa-apa aktiviti (menekan butang, pergi ke page lain, etc) dan terus keluar. Kalau 'bounce rate' tinggi bermaksud ramailah yang tak berikan engagement; dan kalau rendah, maka ramailah yang engage! Pastikan anda kekalkan 'bounce rate' ni di bawah kadar 50%. Lagi rendah, lagilah bagus!

Diambil dari dan dikuasakan oleh https://pagesense.zoho.com

Kekerapan kemaskini

Poin ni hampir sama dengan keluarkan konten-konten yang berkualiti. Kerana, apabila kita selalu mengeluarkan konten baru, website kita dianggap relevan dan acap memberi nilai yang positif kepada para pengunjung. Pastikan apa-apa yang dikemaskini kekal relevan dengan kata kunci dan kemahiran spesifik website anda!

Mesra handphone!

Sekarang ni semua orang ada handphone. Rupanya, kemesraan website/page kita kepada handphone pun memainkan peranan yang penting dalam SEO! Jadi, pastikan website anda dapat dilihat dengan jelas di peranti mudah alih. Macam mana nak check? Tekan sini: https://pagespeed.web.dev/

Kata-kata akhir

Nak buat dan naikkan SEO ni bukan kerja sehari dua, bukan juga sebulan dua! Memang dia kerja yang berterusan. Tapi, kalau anda buat dengan betul, anda akan dapat pulangan yang sangat lumayan. Percayalah, kami dah pun laluinya, dan kami pun mahu anda buat untung berlipat-lipat ganda dengan SEO!

Selamat berjaya!

Zoho Premium Partner

Tue, 27 Jun 2023 16:04:31 +0800

Wohoo! We are now the FIRST Zoho Premium Partner in Malaysia!

Beginning in 2018 as a Zoho Recruit customer, our experience has been nothing short of a roller coaster. In 2019, we became a Zoho partner, which provided us with additional opportunities. We were able to reach a broader audience and work on fascinating projects, which contributed to the expansion of our business.

Nik, our respected solution architect, is the only Zoho consultant in the region to have earned this distinction. We are certain that Nik's skills and experience, along with our account manager's resources and assistance, will enable us to offer our clients the best possible service and solutions.

However, it was in 2020 that we truly saw our hard work come to fruition. We secured our first client, which was a significant milestone for us. This was quickly followed by another major accomplishment where we landed an enterprise client in August 2020. This was a turning point for us, as we were now catering to larger clients, and it gave us the confidence to aim higher.

The year 2021 brought even more success our way. We expanded our team, and from January 2022, we had ten talented individuals working with us. We were thrilled to be able to provide employment opportunities to more people and give them a platform to showcase their skills. Not to forget, we are the first company in the APAC to have acquired Zoho's MVP accreditation, a renowned honor that highlights our extraordinary commitment to quality.

Our biggest achievement came later in 2022 when we earned the trust of some of the biggest companies in the industry. This was a testament to the quality of work we were producing and gave us the motivation to keep pushing ourselves.

Now, in 2023, we are proud to say that we have become a Zoho Premium Partner. This is a significant achievement for us, and we are excited about the opportunities it will bring us in the future.

Looking back on our journey, we feel a sense of pride in what we have achieved. We started as Zoho customer and have now become a leading player in the industry. However, we are not content with resting on our laurels, and we hope to continue growing and pushing ourselves to achieve even greater things. We are excited about the future and can't wait to see what it holds for us.

Why Changes Fail - From Our Experience

Tue, 27 Jun 2023 10:08:33 +0800

Change is inevitable, but not always for the better

If you go say, skydiving and the instructor say you have about 75% to 95% chance of splatting to the ground and die, would you do it? If you are normal like I assume you are, or anybody with a right mind for that matter; would say no. Hell no.

Then, why do people line up to do digital changes in their companies? Because surprise, surprise, 75% - 95% is the range of rate of failure of such projects. Would you take the figurative dive into it?

Now, it's not a fair comparison, I know. Changes in our organization mean opportunities to improve efficiency, facilitate human capital growth, reduce cost in the long run, and hopefully, increase revenue. Skydiving's pay up is the immediate and fleeting rush of adrenaline at the moment, but in business, there's a huge upside to look forward to.

But still, the chance for you to fail is high. Which begs the question, why? Let's 'dive' right into it.

1. Nobody knows how to use it

This is the primary reason for digital transformation failure. And you can be certain, and even use this as a measuring stick that if there's nobody in your company who has enough skills in the technology or the process being introduced and used, the project will almost always fail in the end.

We've seen a lot of these cases ourselves. Staff whom we trained and supported to the bone to make the technology their bread and butter, left the company. And because the company had an improper handover process, the knowledge couldn't be transferred in a timely manner. Everything went out together with that employee.

The issue is not the employee leaving (although in part it is), but the issue lies when the company underestimates the need to have enough people who are skilful enough to use the technology and understand the process being implemented. With this mindset, they don't see the need to properly train the staff, take new ones to fill in the vacuum, and to do a periodical audit. The aftermath? Two possibilities;

The company abandons the changes and technology; rendering all the investment, thus far wasteful, or;
The company spends more on staff retraining while facing a long and painful downtime.

Both scenarios waste a lot of money, time, and effort. Wait, isn't that what we're trying to save by implementing the changes? Ironic, I know.

Employees should be provided with enough training and support. Not just one, but both. If they are not properly trained, then how can they be excited about the changes? The things that are supposedly there to help their job are now just another hindrance and add to their workload. They'll become resistant, for sure.

But some of them may take extra initiatives to find information and to ask around. Without a strong support system, even the best of them could wither and lose interest. Many companies underestimate the need to have continuous support from the vendor and more importantly from a select few within their organization. Failure to establish a sturdy support system is equivalent to having a weak foundation.

2. Changes are being forced down

There's a saying I stumbled upon not too long ago when I was reading a book, it goes,

"A change imposed, is a change opposed"

What a powerful quote that is, partly, because it rhymes.

But what it means is no less true. A change that is forced, mandated, and shoved down the throats of your employees will almost always be regurgitated in a a disgusting manner resulting in a pool of contemptuous vomit. Nobody likes the sight of it, everybody pinches down their nose from the sheer smell of it and worse, now other people are feeling queasy too. It's a matter of time that this would be a chain of mass vomiting across the organization.

Psychologically speaking, people want to feel like they have some say in something and they have a level of control over it. If you impose these changes without getting input and buy-ins from the very people who would be using the system day in and day out, beware, you're guaranteed a ticket to failure valley.

The simple solution to this is to include key users in the discussion to decide things. Keep them involved in every step of the way and provide them with clarity as to why this needs to be done and you need their input to make this a success. That notion alone will make people more willing to go through the change later on. Don't 'act' like you care, please, do actually care what they say.

3. It's too big, it's too sudden!

Have you ever stood up too fast and your world suddenly spins and you started to lose your bearings? Yes, it's like that. Although standing up to go do something else is a must, we know not to do it too quickly and to adjust our speed accordingly. It's the same with an organization. If you ask it to go through a drastic change both in size and speed, everybody would be in disarray and disorganized. Worse case scenario? The company will fall. You know what they say about a fall; the bigger you are, the harder the fall.

We've implemented solutions to a group of companies. We went to its subsidiaries and trained their staff all over the country. But what you might not know is, those companies are forced to take up these new applications almost immediately. The time given was not nearly enough for the whole organization to prepare themselves for a change of this magnitude. This primarily, among other factors, contributed to the inevitable collapse of the implemented solutions, resulting in literally, hundreds of thousands of bucks of losses.

The idea of change for the better is completely welcome and much needed in a sense, but execution matters. Let people be accustomed to a few things first, run a good campaign, implement the changes in stages, have a check every now and then to get a continuous feedback, and adjust accordingly.

4. Poor communication

Taking the group of companies as an example again, we can see that this is also a major contributor to the failure of a change. Let me paint you a picture to demonstrate one aspect of a failed communication. When we went to a subsidiary in the north to train their staff, we were warmly welcomed and thus we started our role.

1 hour into the training, we noticed some yawns and some steam coming out of heads, as if they are just waiting to explode. So we stopped. We asked them, "are you guys fine so far? Anything you want to raise? " And this got to be the most surprising statement/question ever.

"We've only heard of this system an hour ago. What is it for?"

I can almost see the look on your face, because that's how we looked when they ask the question.

This shows that the changes were not properly communicated to the end users; the very people who would be using the system daily. Not even what are the changes that are going to be implemented, let alone the reasons behind it and how it would impact the people's day to day work. The first time they hear about it, is from the vendor, and during the training session, no less.

It's common sense, really. You have to tell everybody what will be changing. Why are you changing it? How is this going to affect everybody? What can they do to prepare themselves? How can you help to prepare them? What are the benefits that they can get out of the changes? Assure people that their jobs will stay relevant and secure. A proper planning, particularly in communicating these changes will go a long way. For your sake, talk, people!

5. It doesn't stick

To be precise, the organization fails to sustain the change and champion it all the way after the initial stages. True, there are things to be done before the implementation, i.e. Planning it, communicating it, and scheduling it. And then, doing the implementation itself, which involves an exhaustive list of things to do.

I remember this one particular client. We implemented a highly customized and automated system for them. A lot of manual and analogue work from the old ways were transformed to the digital format and thus rendered the conventional methods redundant, supposedly. I personally remember this case vividly because I was the one who did all the works; from planning, implementing, training, and documenting. So I am personally invested, hoping with every fibre of my being, that the system will be used and things would be easier for everybody.

Sadly, even after 2 years of subscribing to the system, it was not used properly and thus the full potential of our (my) solution could not be harvested. The reason? There's not enough push from the management to sustain the change. Every time somebody complains, the management caved in and allowed them to fall back to the old ways. When somebody came and try to understand the system, the management was not supportive enough to give a timely action in forms of retraining or even giving sufficient information.

The management also did not monitor the effectiveness and failed to measure any goals. Without an end to the means, then to where are we supposed to go? Give us a shiny ship with all the latest gizmos to sail in but give us no map, we're just another pathetic vessel in the unforgiving ebb and flow of the ocean.

Wrapping Up

In the end, as an organization, it is progress for the better that we want for our company. Nobody in their right mind would want their company to fail after spending so much money, time, and effort. Our experience so far has taught us a very valuable lesson; a lesson that you might be able to read and listen to anywhere. But experiencing it is another thing. It really hits us different and we hope it will give you a better realization as well.

To help you invoke some good thoughts before you go into this change process, we have prepared a free Change Readiness Assessment tool that you and your employee can take. The answers to the questions will give you an overview of the individual's readiness and your company's readiness as well. Don't make the same mistakes, we sincerely hope you won't.

As always, good luck.

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Digital Transformation Can Lead To Better Decisions For Your Business

Fri, 20 May 2022 15:47:20 +0800

Digital Transformation Can Lead To Better Decisions For Your Business

Living in the current modern era has its pros and cons as to how the current state of the art technology can be affective. Some traditional individuals may find it difficult to adapt to the kind of environment, (especially senior citizens) due to the fact that modern digital solutions are dominating rapidly as we speak. However, if we are speaking from a business or any of the related fields point of view, it is highly acknowledged and praised because of how it brings better solutions for any companies and enterprises.

Here are some of the advantages of digital transformation that you may find enlightening.

Strong competitiveness

A strong yet promising competitive can develop a well-driven performance. For example, it is likely that your competitors would stay up to date with their delivery of services due to consideration of digital transformation. If you are not keen on digitally transforming your operation, bear in mind that you may fall behind because your competitors chose the intelligent solution. Siding with digital transformation is an easy access to being a step ahead of your other competitors.

A revamped ROI

When digital transformation is implemented with the right technology, a vivid improvement can be noticed with how your company operates and at the same time with how your customers interconnect with it. A good ROI means, a better net return. Simply by implementing these formula;

business processes

business model

organizational culture

data analytics

Enhanced customer experience

If you are thinking digital transformation can improve customer's experience with your brand, then you are correct. Picture a situation where your customer requires immediate response from your product; with the current technology and digital communication, resolving the problem will be through a conversation on social media or a chatbot that could assist you as a personal AI. The possibilities are endless and the easier it is, the better.

Increased productivity

As for business wise, it saves ton of cost in terms of labour and also increases productivity. The most effective way to optimize your company's productivity is by implementing technology solutions where it can be an ideal method in progressing efficiently. although it may be costly to jump into a digital transformation, however, with the right tool you can simply conserve more on your cost while increasing your productivity.

The limitations to overseeing the benefits of digital transformation especially in business is limitless. It's fine that you probably not being able to get there as how you predicted. Nevertheless, changes are assured for better growth.

Excited to embark on digital transformation?

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